What are the responsibilities and job description for the IT Support Specialist position at MSP4, LLC?
Company Overview:
MSP4, LLC is a leading provider of managed services solutions. Our team is dedicated to delivering exceptional IT support and technical expertise to our clients.
Job Summary:
We are seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing help desk and onsite technical support to our clients. This role requires strong problem-solving skills, excellent communication abilities, and a customer service-oriented mindset.
Key Responsibilities:
- Provide technical assistance to clients via phone, email, or chat
- Log and categorize incidents in the ticketing system
- Diagnose and resolve Level 1 technical issues related to desktops, laptops, software, and peripherals
- Escalate complex issues to Level 2/3 support or specialist teams as required
- Provide remote support to clients using appropriate tools
- Conduct scheduled onsite visits to client locations for routine maintenance, troubleshooting, and issue resolution
- Assist with hardware installations, replacements, and upgrades
Required Skills and Qualifications:
- High School Diploma or equivalent required
- Associate's degree or relevant IT certifications preferred
- Strong knowledge of Windows operating systems (Windows 10/11, Server 2016/2019/2022)
- Familiarity with macOS and Linux is a plus
- Basic understanding of networking concepts (TCP/IP, DHCP, DNS)
- Experience with remote support tools and ticketing systems
- Familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint) is advantageous
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Customer service-oriented mindset
- Minimum of 1 year of experience in IT support, help desk, or customer service roles
- Experience working in a Managed Services Provider environment is a plus
Benefits:
- Competitive salary - Starting $42k
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Professional development and training opportunities
MSP4, LLC is a leading provider of managed services solutions. Our team is dedicated to delivering exceptional IT support and technical expertise to our clients.
Job Summary:
We are seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing help desk and onsite technical support to our clients. This role requires strong problem-solving skills, excellent communication abilities, and a customer service-oriented mindset.
Key Responsibilities:
- Provide technical assistance to clients via phone, email, or chat
- Log and categorize incidents in the ticketing system
- Diagnose and resolve Level 1 technical issues related to desktops, laptops, software, and peripherals
- Escalate complex issues to Level 2/3 support or specialist teams as required
- Provide remote support to clients using appropriate tools
- Conduct scheduled onsite visits to client locations for routine maintenance, troubleshooting, and issue resolution
- Assist with hardware installations, replacements, and upgrades
Required Skills and Qualifications:
- High School Diploma or equivalent required
- Associate's degree or relevant IT certifications preferred
- Strong knowledge of Windows operating systems (Windows 10/11, Server 2016/2019/2022)
- Familiarity with macOS and Linux is a plus
- Basic understanding of networking concepts (TCP/IP, DHCP, DNS)
- Experience with remote support tools and ticketing systems
- Familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint) is advantageous
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Customer service-oriented mindset
- Minimum of 1 year of experience in IT support, help desk, or customer service roles
- Experience working in a Managed Services Provider environment is a plus
Benefits:
- Competitive salary - Starting $42k
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Professional development and training opportunities
Salary : $42,000
