Operations Director - Feeding Our Neighbors

Description

Location~ East 152nd Street Summary~  The Director provides administrative and programmatic leadership for the Catholic Charities Feeding Our Neighbor’s Program (FON), a well-established Emergency Food Services program that has been meeting food insecurity needs of vulnerable New Yorkers for over 40 years. The Operations Manager will be at the forefront of food inventory and management, including management of the Program’s $5 million-dollar annual food budget, distribution and warehousing, inventory, food and quality control, as well as operations support to an extensive third-party emergency food pantry network across New York City, Westchester County and parts of the Lower Hudson Valley. This role provides leadership to a dedicated team and collaborates with community partners to secure necessary resources for the program’s success. Salary~ $85,000 - $90,000 annually. Essential Duties and Responsibilities include the following. Other duties may be assigned. Program Management~

• Oversee the day-to-day operations of the program including 38 pantries and the Hub operations
• Oversee all warehousing/distribution, ordering, logistics, quality and inventory control and data collection matters for the FON program
• Develop and implement operational protocols and procedures to ensure the program’s efficiency and effectiveness to include strategies to improve warehousing and distribution processes, streamline operations and minimize waste and forecasting replenishment and delivery needs.

Staff and Volunteer Management~

• Directly supervise FON Management Team.
• Recruit, train and supervise staff and volunteers
• Ensure appropriate staffing levels to meet community needs
• Foster a positive, inclusive and supportive work environment that emphasizes teamwork and service excellence.

Fundraising and Resource Development~

• Manage program budget of approximately $5 million; combination of government contracts, foundation grants and private funds.
• Oversee quarterly expenditures, especially allocations of food spending by programs.
• Manage and assist with preparation of funding applications and/or reporting requirements for all funding opportunities for the program.
• Manage and analyze the coordination of data collection, contract deliverables, and annual metrics.

Community Engagement

• Identify area(s) of unmet needs throughout the Archdiocese of NY and organize parish/community-based initiatives and develop training and workshops for community leaders. Advocate for the needs of underserved populations within the community, ensuring equitable access to resources.
• Develop working knowledge of the issues, trends, and legislative activity in the areas of hunger and food nutrition.

Position Type and Expected Hours of Work~This is a full-time position. Days and hours of work are generally 9~00 AM to 5 PM Monday - Friday. Additional hours, holidays and weekends may be required to meet program deadlines or client needs. Working conditions and physical demands required~The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• To conduct site visits and outreach approximately 50% of the time, use public transportation or traverse city streets, occasionally ascend/descend stairs, and be exposed to outside weather.
• Ability to work with the public and client population in underserved communities
• Participate in special events, meetings, forums, etc. at least 25% of the time.

QualificationsEducation and/or experience required~

• Master’s degree in social services, non-profit management or related field required.
• Minimum 3 years' experience in food related inventory management and logistics.
• Minimum 5 years in a management role; proven ability to manage staff in a high volume, fast paced environment.

Skills, Licenses, and/or competencies required~

• Familiarity with state and local health requirements for safe food handling and operations
• Familiarity with and compassion towards poverty and hunger related public policy
• Ability to work collaboratively with diverse stakeholders, including community members, organizations, and government agencies
• Experience with budget and grants management
• Capable of handling multiple complex tasks including statistical analysis.
• Strong organizational, communication and time management skills.
• Excellent interpersonal, communication, verbal, written and public relations skills.
• Some knowledge of New York City resources and public benefits.
• Ability to travel throughout Manhattan, Staten Island, the Bronx and Upper Counties.
• Computer proficiency in MS Word, Excel, and PowerPoint.
• Bilingual (English/Spanish) a plus.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.