Housing Support Coordinator

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you!

Housing Support Coordinator

Evergreen Residences – Minneapolis

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community. 

Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability. 

WAGE RANGE:  $19.60 - $22.80/hourly

JOB SUMMARY: Catholic Charities is seeking a self-motivated leader who is dedicated and detail-orientated, compassionate, trauma-informed, and culturally aware to serve as a Housing Support Coordinator at our Evergreen Residences in Minneapolis.  

The Housing Care Coordinator will act as a liaison and provide superior customer service while assisting residents, outside agency providers, and vendors.  Under general supervision, they will maintain a clean, safe, and secure environment for residents by providing referral information on a wide variety of topics.  They will assist in resolution and de-escalation of emerging problems or situations that residents may face.  Ensures that rules and policies are consistently enforced.

ESSENTIAL FUNCTIONS:

1. Provides a clean, safe, supportive, and secure environment for residents, visitors, volunteers, and coworkers.
2. Provides leadership in orientation and training of employees for the program’s Housing Support Representatives
3. Partners with Program Management to ensure the enforcement of program rules and policies and that observation and incident reports are completed according to procedure.
4. May assist with filling shift coverage gaps across shifts and across sites within the housing division.
5. Utilizes conflict resolution and de-escalation skills to defuse crisis situations.
6. Partner with Program/Property Management to model and coach conflict resolution and de-escalation skills to other Housing Support staff.
7. Facilitate involvement with other community programs to promote Catholic Charities’ services and establish strong community networks and partnerships.
8. Assist with program development, management, and evaluation in conjunction with Program Management
9. Provide professional front desk services including:
   1. Manage incoming calls.
   2. Assist residents with inquiries and ensure that issues are resolved both promptly and thoroughly. 
   3. Manage and enforce visiting policy and process.
   4. Provide quality service and support in variety of areas, including, but not limited to, maintenance requests, complaints, grievances, resources, and referrals.
   5. May administer medications according to established procedures and guidelines.
   6. Complete regular rounds, checking all exits, fire doors, and common areas, as well a monitoring residents’ activities in common areas to ensure safety and security.
   7. Respond and handle issues in the best interest of the resident, building, and organization by regular identification of opportunities that positively impact the resident’s experience.
10. Other duties as assigned.

MINIMUM QUALIFICATIONS/EXPERTISE:

• Minimum of one (1) year of directly related experience working successfully with low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness.
• High school graduate or equivalent. 
• Ability to work with culturally diverse populations who are experiencing serious life challenges, chemical dependency.
• Developed sense of integrity and commitment to resident/tenant and customer satisfaction required.
• Has expertise and is well-practiced in de-escalation techniques in a shelter milieu.
• Ability to accurately enter data into computer system for reporting purposes.
• Good verbal and written communication skills.

JOB CLASSIFICATION: Regular; Full-Time; Hourly; Non-Exempt

Catholic Charities is an equal opportunity employer.

Job Description Updated: 5/16/2024.

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.