Mission Focused Training Specialist (Hybrid)

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you!

Mission-Focused Training Specialist

Elliot Park, Minneapolis / Hybrid

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community.

Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.

Salary Range: $75,000 – $85,000

About the Role:

We are seeking a skilled and experienced Mission-Focused Training Specialist to lead the development and delivery of staff training programs that support employees working directly with vulnerable populations.

This role is not instructional in the traditional academic or classroom sense. Rather, it is focused on workforce development — designing and facilitating adult learning programs that build the practical skills, cultural humility, and trauma-informed approaches needed to effectively serve individuals and communities facing complex challenges.

While experience in education may provide a foundation in facilitation, this role requires demonstrated expertise in creating and managing professional learning programs within organizational settings — particularly in environments such as human services, healthcare, community outreach, or social impact organizations.

The Mission-Focused Training Specialist will play a vital role in supporting staff development across the agency, ensuring employees are equipped to engage compassionately, ethically, and effectively with vulnerable individuals and families.

Responsibilities Include:

Training Program Management (50%)

• Lead the assessment, development, coordination, and tracking of training for all staff, with a focus on employees providing direct service to vulnerable populations.
• Manage and enhance the Learning Management System (LMS), ensuring accessible, relevant, and up-to-date content for diverse learners.
• Collaborate with program leaders to create and deliver training programs specific to frontline roles, addressing topics such as de-escalation, harm reduction, trauma-informed care, and ethical service delivery.
• Coordinate external training resources and partnerships to supplement internal expertise.
• Ensure training is delivered in wide-ranging, engaging, and accessible formats for employees across all shifts and locations.

Employee Development & Client Engaging Training (35%)

• Design and implement onboarding programs that prepare new employees for success in client-facing roles.
• Support leadership development pathways for emerging leaders within client-focused programs.
• Develop and deliver specialized training that promotes staff wellness, self-care, and resilience in high-stress environments.
• Collaborate with Legal, Compliance, and Program teams to communicate new policies, procedures, and best practices relevant to service delivery.

Continuous Improvement & Evaluation (15%)

• Assess training effectiveness through evaluation, feedback, and measurable outcomes.
• Incorporate best practices and emerging trends from the fields of social services, education, and organizational learning.
• Maintain a resource library of toolkits, guides, and reference materials to support ongoing staff learning.
• Ensure compliance with regulatory training requirements and industry standards.

Qualifications:

Required:

• Bachelor’s degree in Human Resources, Education, Social Work, Organizational Development, or a related field. In lieu of a degree, candidates with ten (10) years of direct relevant experience in staff training, workforce development, human services, or community engagement will be considered.
• A minimum of five (5) years of experience designing, delivering, and managing adult learning programs within a professional setting, particularly those supporting staff who work with vulnerable or underserved populations.
• Experience must reflect the ability to assess learning needs, develop training strategies tailored to diverse roles, and support performance improvement in complex workplace environments.
• Demonstrated strong understanding of adult learning theory, workforce development strategies, and culturally responsive training design.

Preferred:

• Master’s degree in a related field (e.g., Social Work, Public Health, Organizational Leadership, Adult Education).
• Professional experience in nonprofit, health, human services, or community-based organizations where staff training needs are directly tied to community outcomes.
• Proficiency in managing Learning Management Systems (LMS) and delivering multi-format training (virtual, in-person, hybrid).

Key Competencies:

• Strong facilitation, coaching, and presentation skills.
• Experience working directly with vulnerable populations and frontline staff, even in a volunteer capacity.
• Excellent project management and organizational skills.
• Ability to foster a learning environment rooted in empathy, inclusion, and respect.
• Strong collaboration and relationship-building skills across all levels of the organization.

JOB CLASSIFICATION: Regular; Full-Time; Salaried; Exempt

PHYSICAL REQUIREMENTS:

Catholic Charities is an equal opportunity employer.

Job Description Updated: 4/24/2025.

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.