What are the responsibilities and job description for the Ombudsman Program Coordinator position at Catholic Charities of the Diocese of Albany?
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Join us in our mission as a Ombudsman Program Coordinator at Catholic Charities of Albany.
Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do.
As the Ombudsman Program Coordinator, you will play a pivotal role in individuals' lives, making a significant impact through:
- Participates in an ongoing program of education and public awareness to address systematic problems and elder abuse as well as the program’s need to recruit Ombudsman volunteers
- Liaison with resident councils in all LTC facilities, provides presentations for staff, residents and community regarding Ombudsman services, resident rights, and other pertinent topic
- Meet with residents and family members, conduct investigations around complaints, and interview facility staff
- Represent the Ombudsman program by reviewing and responding to resident, family and/or community members complaints regarding LTC facilities, adhering to the highest level of confidentiality
- Presents the program’s services in public forums, such as speaking engagements, agency fairs, radio/television interviews, as assigned by Program Director
- Ensures that all complaints are assigned to an Ombudsman for investigation and resolution, and that back-up procedures are followed assigning a substitute Ombudsman in the absence of the assigned Ombudsman
- Assists with development/scheduling and participates in Ombudsman initial volunteer training, in-services and meetings
Ombudsman Program Coordinator Minimum Salary: $ 25.00
Ombudsman Program Coordinator Maximum Salary: $ 25.00
Ombudsman Program Coordinator Schedule: 2 - 3 days a week 8:30am-4pm (18 Hours)
Qualifications:
- Associate Degree in Human Services or related field
- 3-5 years of experience
We value work-life balance and offer some stellar benefits:
- For benefit-eligible positions:
- Health/Dental/Vision/Life Insurance
- Retirement planning options
- Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)
- Employee Assistance Program
- Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)
- Exciting referral bonuses
- Ongoing training and development
- Recognition and Awards
- Career Growth
- A collaborative team culture
Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.
Applicants have rights under Federal Employment Law:
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO) Know Your Rights
Employee Polygraph Protection Act (EPPA)
Salary : $25
