What are the responsibilities and job description for the Direct Service Support Specialist position at Catholic Charities of the Diocese of Wilmington?
Description:
This position is located in Princess Anne, Maryland. Catholic Charities of the Diocese of Wilmington is seeking a full-time Direct Service Support Specialist to work with clients of Bethany House, a 24/7 emergency shelter for families and individuals experiencing homelessness, to provide support, facilitate their physical and mental well-being, and help them with their transition to housing. The Direct Service Support Specialist's schedule may include days, evenings, overnights, and weekends, based on operational needs.
The schedule for this full-time position is Sunday through Saturday, 35 hours per week.
Essential Functions:
- Plans and assists with on-site individual and group activities.
- Presents a positive adult role model for residents.
- Supports residents with administration of medication.
- Responds quickly in emergency situations.
- Cultivates positive relationships with other shelter staff members and participates in all meetings and trainings.
- Assists in providing safe, temporary housing for residents by maintaining building security, enforcing rules and regulations with consistency.
- Orients new residents to the shelter and program.
- Plans and prepares all meals and ensures the overall cleanliness of the shelter.
- Adheres to appropriate staff/client professional boundaries.
- Answers and responds appropriately to all incoming phone calls and monitors out-going resident calls.
- Records in shift log and document unusual or problem behaviors or incidents.
Minimum Qualifications:
- High school diploma with one year of relevant work experience or equivalent combination of education and experience.
- Demonstrated ability to respond to an emergency or crisis situation.
- Ability to learn and administer First Aid and CPR.
- Ability to use plain and simple language to communicate.
- Proficient in keeping accurate records.
- Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.
- Willingness to consent to and ability to pass a criminal background check in accordance with federal/state/local laws.
- Commitment to the mission and values of Catholic Charities of the Diocese of Wilmington.
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Benefits:
- 401(k)/403(b)
- 401(k)/403(b) matching
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Employee assistance program