NW Care Coordinator

2 Full-time positions starting at $28.81 - $30.25 / hour (D.O.E) with COMPETITIVE BENEFITS INCLUDING:

• Generous PTO: Paid Sick Time, Paid Vacation (15 days for F/T Employees), 11.5 Agency Paid Holidays, plus 2 Personal Holidays
• Medical, Dental, Vision, Basic Life/AD&D and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• 403(b) Retirement Plan and Employer Contribution Pension Plan
• 2% Annual Longevity Increase
• Employee Assistance Program

Per the current CBA, union positions will be subject to a 7% increase 7.1.25.
Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.

POSITION DESCRIPTION:

The Care Coordinator is in a professional position providing intensive, community-based therapeutic services to children, youth and families with serious mental health needs. The Care Coordinator will utilize the Wraparound process to increase safety, stabilize placement and support individuals/families in meeting their identified needs by building a team of natural and formal supports. The Care Coordinator will participate as a clinical team member, learning and practicing Wraparound principles and processes. The Care Coordinator will participate in crisis management and the on-call rotation.

MAJOR DUTIES AND RESPONSIBILITIES:

Universal Job Skills

• • Communicate role, responsibility and agency philosophy in order to assure mutual respect, confidence and trust with the child and family and other stakeholders.
  • Provide non-judgmental, unconditional support to the child and family.
  • Assess for immediate safety and stabilization needs.
  • Customize helping approaches to fit the family’s uniqueness, personality, culture and interest.
  • Report relevant information to the right people at the right time.
  • Maintain a focus on strengths, needs and creative solutions.
  • Utilize the family’s expertise in problem solving and solution seeking.
  • Work interdependently with others toward common goals.
  • Respond to family’s and children’s needs in a timely fashion.
  • Provide and/or coordinate client transportation as needed.
  • Complete required documentation within established timeframes.
  • Instill hope for the future by communicating and behaving with confidence and reassurance.

• • Meet and engage the family communicating compassion, support, respect and enthusiasm for them and your role as a helper.
  • Listen actively to the family and, with them: identify strengths, needs, preferences and goals.
  • Provide and/or arrange necessary crisis response and stabilization services, completing and communicating the safety/crisis plan with family and others.
  • Contact potential team members, including other system partners, to gather their perspective on the family’s strengths and needs and solicit participation and commitment to a team process.
  • Prepare the family for next steps in the intervention (e.g., team development, planning process, natural supports, etc.).
  • Introduce and complete paperwork appropriate to the situation (including assessment instruments, etc.).
  • Analyze and align the family’s position and agency mission using methods of respect, communication and conflict resolution.

• Identify and prioritize goals and needs.
• Communicate and translate information in a way that everyone can hear especially the family’s position.
• Brainstorm and negotiate strategies that build on child and family strengths.
• Summarize and write up the care plan.
• Consult with clinical supervisor, mental health specialists and others as needed and incorporate recommendations.

Implementing Services

Provide direct helping interventions that:

• Respond to crises in a prompt, effective and collaborative manner.
• Provide and/or facilitate the provision of a range of therapeutic responses that support the overall care plan.
• Utilize parent/family expertise in problem solving around specific needs.
• Modify and adjust individual intervention techniques for each situation without changing the direction of the plan.
• Partner with the family in order to assist them in utilizing the resources offered by formal and informal sources within their community.
• Seek assistance and report incidents to the right people at the right time.

• Communicate plan, strategies and role to team members, including involved CCS staff.
• Consult with, recommend and provide training to team members around specific interventions.
• Maintain a focus on strengths, needs and creative solutions and inspire others to follow this format in problem solving.
• Reevaluate, modify, and redesign care plan based on new information.

Transitioning Services to Natural and Other Community Supports

• • Inspire confidence in the child, family and other team members about their strengths and ability to transition successfully.
  • Arrange and negotiate a process for ongoing formal and informal services and supports.
  Create and practice a plan for transition and/or aftercare supports and response and post- Wraparound involvement.
  

• • Responsible for upholding a culture of privacy and security in highly confidential work environment (HIPAA covered entity service area).
  • Complies with all CCSWW policies and procedures that involve access to and safeguarding of client Protected Health Information (all forms).

• • Share in on-call rotation for 24-hour response to WISe families.
  
  

QUALIFICATIONS

MINIMUMS:

• BA degree.
• 1-year direct experience with youth and/or families in a structured professional setting.
• Ability to work in home and community settings.
• Must have reliable transportation, valid driver’s license and automobile insurance.
• Must provide proof of acceptable driving record (Driver’s Abstract-Full Record).
  
• Ability and willingness to obtain WA State Agency Affiliate Counselor Certification.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Criminal History Background Checks are required prior to employment.

PREFERRED:

• BA degree in social services or related field.
• Two years or more experience in children’s mental health.
• Bilingual Spanish Speaking.
• Basic knowledge of wraparound principles and practice.
• CPR/First Aid (Infant/Child/Adult).