RECEPTIONIST

Description

Summary & Objective

The Receptionist welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries, directs visitors, maintains security by following safety procedures, monitoring logbook, issuing visitor badges and oversees the front reception area. 

Essential Functions

• Greets and provides direction to visitors, patients and/or resident and staff members in a courteous and positive manner.
• Operates multi-line telephone system and properly forwards calls to appropriate extension / department. 
• Receives and places local emergency calls for police, ambulance and fire department as requested. 
• Provides information assistance with telephone extensions, numbers, names, dialing procedures and inquiries. 
• Prepares and maintains a complete and accurate file on each resident in compliance with HUD regulations.
• Maintains general office files.
• Assists Property Manager and Assistant Property Manager in the preparation of accounts payable vouchers.
• Prepares receipts for residents each month per lease and project requirements.
• Acts as collection center for outgoing mail and pick-up/drop-off point for entire facility.
• Receives daily mail/ deliveries. 

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Other Duties

• Maintains inventory list of office supplies.
• Keeps accurate notes of resident’s complaints if Property Manager and/or Assistant Property Manager are not available to resolve problem.
• Prepares memos, late notices, letters, reports in typed draft form and submits to Manager for approval.
• Assists in promoting harmonious relations among tenants, facility personnel, and persons in the community.
• Maintain your required licenses, certifications and mandatory skill updates.
• Comply with all policies, local, state and federal laws and regulations.
• Provide other duties of other team members.
• Perform other duties as assigned.

Supervisory Responsibility

• May serve as an interim department leader depending on need.

Physical Requirements

• Must be able to lift and/or move up to 50 pounds and push/pull up to 250 pounds, walk, climb stair or ladders, stand on feet for extended periods of time, etc. if applicable.

Disclaimer

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

EEOC Statement

CHM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

Knowledge & Experience Requirements

• High School diploma or GED
• 1-2 years’ experience operating multiline telephone system is preferred
• Must have knowledge of computer office software.
• Must be able to read, write and understand the English language.