What are the responsibilities and job description for the New Patient Scheduling Coordinator position at Catholic Medical Center?
New Patient Scheduling Coordinator (Full-Time Days) - CMC Access
Who You Are:
Catholic Medical Center is seeking a New Patient Scheduler who performs diversified clerical and customer service duties in support of the activities of the CMC Primary Care Access Line.
What You'll Do:
- Schedules and coordinates new patient appointments for the Primary Care practices within CMC PPA.
- Utilizes appropriate computer systems to schedule appointments and update patient information.
- Enters accurate patient information into appointment notes and patient registration as required, and sends out new patient packets.
- Manages provider waitlist and contacts patients to schedule appointments in a timely manner.
- Notifies patients via U.S. postal mail in regard to new patient packets, when they are unable to reach the patient by phone.
- Notifies appropriate personnel of all schedule changes and provider updates.
- Retrieves voice mail messages, makes arrangements for emergent and priority scheduling of appointments, and inputs appointment information into the computer systems. Handles multiple phone calls/messages.
- Contacts previous primary care provider and external facilities to track the status of previous medical records.
- Tracks & schedules patients using the department's Microsoft Excel intake spreadsheet and required new patient intake form located within the departments health information system.
- Opens, scans, indexes and documents new patient forms and records received by the patient or external providers.
- Checks Access PSR flags sent by the Urgent Care Department on a daily basis. Responds to flags by contacting patients to schedule new patient visits.
What You Bring:
- High school graduate or equivalent.
- Associates degree preferred
- Minimum one year medical office experience.
- Experience in computer software applications, including Microsoft Excel and Microsoft Word experience desired.
Who We Are:
Catholic Medical Center ("CMC") is a nonprofit, regional health system committed to delivering the highest quality and most advanced healthcare to patients across New Hampshire. CMC is the home of the nationally-renowned New England Heart & Vascular Institute, rated among the top cardiovascular programs in the country. We are driven by our mission to offer health, healing, and hope to every individual who seeks our care, and we live by our values of Respect, Integrity, Compassion, and Commitment. CMC is proud to be named to the Forbes list of America's Best-in-State Employers for two consecutive years. This prestigious award is presented by Forbes and Statista, Inc., and is based on 2.1 million employer recommendations from employees working for companies with more than 500 employees in the United States. With our award-winning clinical programs, primary care network and dedication to community, CMC is fostering a healthier New Hampshire, every day.
Catholic Medical Center is an equal opportunity employer and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
