What are the responsibilities and job description for the Patient Scheduling Specialist position at Catholic Medical Center?
Who You Are:
Catholic Medical Center is seeking a Patient Scheduling Specialist, who will act as the first "welcome" for callers on behalf of the CMC practices. You will support a smooth communication experience for patients and medical personnel related to the physicians scheduling guidelines and the relationship between Access CMC and the medical disciplines it serves. You have combined knowledge of customer service and skills required to provide a patient experience complete with passion and empathy.
What You'll Do:
- Respond to multi-channel inquiries (phone, email, fax, portal, EMR messaging, and any additional access channels) from patients, providers, employees, and others regarding appointments and services within Access CMC in accordance with established CMC guidelines.
- Handle outbound call efforts; perform duties related to outbound calls, as necessary to handle call volumes.
- Utilize physician/provider scheduling guidelines to schedule appointments while meeting established Contact Center performance goals.
- Use CMC Healthcare systems, contact center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, and other duties as necessary or assigned.
- Proactively read emails daily and keep up to date on all communications.
What You'll Bring:
- High School diploma or equivalent
- Two to three years' experience in health care setting performing similar work activities, with computer/PC literate and ability to navigate different applications/systems and websites.
- Experience with Allscripts and TalkDesk is a plus.
Who we are:
Catholic Medical Center ("CMC") is a nonprofit, regional health system committed to delivering the highest quality and most advanced healthcare to patients across New Hampshire. CMC is the home of the nationally-renowned New England Heart & Vascular Institute, rated among the top cardiovascular programs in the country. We are driven by our mission to offer health, healing, and hope to every individual who seeks our care, and we live by our values of Respect, Integrity, Compassion, and Commitment. CMC is proud to be named to the Forbes list of America's Best-in-State Employers for two consecutive years. This prestigious award is presented by Forbes and Statista, Inc., and is based on 2.1 million employer recommendations from employees working for companies with more than 500 employees in the United States. With our award-winning clinical programs, primary care network and dedication to community, CMC is fostering a healthier New Hampshire, every day.
Catholic Medical Center is an equal opportunity employer and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
