Case Manager

POSITION SUMMARY

This position helps to ensure that each refugee, or other eligible client entering Alaska, has access to a health orientation, health screening, and medical case management, as needed. This position serves as a client advocate and will help arrange health screening and medical appointments for clients and provide transportation, when needed. In addition, this position will help plan, coordinate, and host refugee health fairs, health education classes and wellness groups.

ABOUT US

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.

Mission: We compassionately serve those in need, strengthen individuals and families, and advocate for the common good.

Vision: All Individuals and Families are Flourishing.

Impact Statement: Catholic Social Services empowers individuals and families on their path to permanent stability, creating thriving communities for all.

Guiding Principles: - Catholic Social Teachings - Reverence for humanity - Striving for excellence - Empowering personal fulfillment - Strengthening through collaboration

ABOUT OUR PROGRAM/DEPARTMENT

Refugee Assistance & Immigration Services (RAIS) provides a bridge for refugees (individuals who have had to flee their countries of origin due to the tragedies of persecution and war) and other new arrivals from their former life experiences to the new skills required for success in the United States. Through a focus on economic self-sufficiency, community integration, and a respect for unique cultures, history and traditions, RAIS creates an environment of compassion and encouragement for refugees to flourish.

REQUIRED COMPETENCIES

Must be able to maintain program/guest/agency confidentiality and professional boundaries while treating each individual with dignity and respect.

Highly organized with keen attention to detail.

Self-motivated and directed with the ability to work alone or as part of a team.

Works well within a rapidly changing environment. Supports group decisions and puts group goals ahead of personal goals.

Communicates openly and honestly.

Deals with difficult and adverse events while maintaining professionalism.

Responds appropriately in the face of tension, emotion, and resistance and seeks support from others when necessary.

Demonstrated leadership, dependability, maturity, creativity, discretion, initiative, and flexibility.

Ability and desire to work with a variety of people to carry out the mission and purpose of the program.

Knowledge:

• Knowledge of working with people from different cultures.
• Knowledge of how to navigate community resources.
• Knowledge of health topics and of the Alaska healthcare system (ie. be able to identify ways in which refugees can improve access to medical care).

Skill:

• Excellent interpersonal skills
• Strong oral and written communication skills.
• Proficient in basic office applications such as Word, Excel, etc.
• Familiarity with computers, internet and experience with e-mail required.
• Ability to gather information and assess client situation rapidly and accurately.
• Ability to write clear, grammatically correct log notes, spell, and alphabetize.
• Ability to complete paperwork thoroughly and accurately.
• Bilingual preferred.
• Problem solving.
• Willingness to learn.
• Discretion, flexibility, and organizational ability sufficient to fulfill position responsibility with minimum supervision.
• Ability to relate to other employees, program participants and the public.

RESPONSIBILITIES

Assist with Refugee Health Screenings in Anchorage and when necessary statewide.

Coordinate medical care plans for newly arrived refugees including medical case management activities.

Assist clients with navigation of health insurance and make referrals to the Affordable Care Act when appropriate.

Work closely with clients to assist them in accessing medical services and complying with follow-up treatment plans.

Teach client how to use public transportation to get to medical appointments. Drive clients to medical appointments, as needed.

Coordinate interpreter and translation services. Serve as interpreter or translator or utilize interpreters or translators as appropriate.

Work closely with case staff and/or administrative staff to further knowledge of the medical needs that refugees face daily. This includes coordinating with other agencies serving English Language Learner populations to improve services.

Work with health care providers and other interested parties to ensure that refugees have access to appropriate language services for health care needs as entitled through Title VI of the Civil Rights Act.

Plan, connect with partners and host refugee health fairs at least quarterly.

Develop curriculum, teach weekly refugee health classes, and document classes using the online database.

Develop weekly wellness/support groups for refugee clients. Host weekly groups and coordinate transportation as needed to these support groups for vulnerable populations.

Teach Health Orientation to all new arrivals.

Track progress towards grant goals.

Provide case notes for all client interactions in online database.

Gather and report statistics for grants and agency needs as requested by the Program Director.

Other related tasks as assigned by supervisor.

QUALIFICATIONS

Minimum Education Requirement: High School Diploma or equivalent.

Minimum Experience Requirement: One (1) year of experience working with refugees in a case management or similar role.

A relevant combination of education and experience may be considered.

WORK ENVIRONMENT

Physical demands: Work is performed in a standard indoor office environment. Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time.

Travel: Frequent travel within Anchorage is required. Occasional travel to Wasilla office.

Location: 4600 Debarr Road, Anchorage, AK.