What are the responsibilities and job description for the Customer Service Manager - Printing Industry position at Catprint.com?
Customer Service Manager | Digital Printing | CatPrint
We are looking for a full-time Customer Service Manager with proven leadership skills to join our team! If you are detail-oriented, enjoy problem-solving and thrive from developing and empowering your team, then we'd love to meet you.
A little about us:
CatPrint is a small but mighty online print shop with the mission to make great printing accessible to more people and leave a colorful imprint on the world. We’re here to support artists, creators, and businesses with quality prints that bring their vision to life and capture their stories. Our team is committed to going above and beyond so every customer knows they’re valued and every project is handled with care. We believe that where passion meets precision, creativity thrives—and so does the community we build. At CatPrint, we’re dedicated to fostering a vibrant, collaborative environment where artists, creators, and employees can grow, share ideas, and inspire one another. Visit our website, www.catprint.com, to learn more about our team and the work we do.
Leadership Responsibilities Requirements:
- Supervising, mentoring, and coaching a team of 4 Customer Service Representatives
- Promoting a customer-focused culture to maintain customer satisfaction and retention
- Engaging in employee development and retention efforts to retain high-caliber talent
- Evaluating individual and team performance, recommending merit increases and promotions, and providing constructive feedback to maximize the department's success
- Monitoring and analyzing performance metrics, including but not limited to email, phone, and customer satisfaction surveys
- Creating and updating training documents
- Resolving complex or sensitive customer complaints and difficult phone calls
- Performing root-cause analysis to mitigate future escalations
Customer Responsibilities Requirements:
- Answering general customer questions and concerns via phone, email, and online chat
- Reviewing print orders for correct file setup
- Providing price quotes and technical assistance to current & prospective customers
- Customer account management
- Strong and persistent attention to detail to ensure the quality of orders and communication
Qualifications:
- 2 years of Leadership experience
- 2 years of Customer Service experience
- Excellent communication skills, both written and verbal— including grammar and spelling
- Tech-savvy— You will need to be able to competently navigate web-based tools as well as standard PC and Mac software
- Dependable and dedicated with a professional attitude
- Experience in digital art or Graphic Design are a plus
Benefits:
- 100% employer-paid healthcare premiums
- Dental Insurance
- Life Insurance
- Generous 401K match
- Paid holidays, personal, and vacation days
- Pet-friendly office
- A truly amazing team
To Apply:
If this sounds like something you would like to be a part of, please use this link (https://catprint.bamboohr.com/jobs/view.php?id=28) and supply the following:
- A resume in PDF format no more than two pages long
- A one-page letter, also in PDF format, expressing why you want to become part of our team
*Submissions in any other format will not be considered or replied to. Please do not contact CatPrint directly.
CatPrint is an equal-opportunity employer.
Salary : $52