What are the responsibilities and job description for the Veterinary Receptionist position at Catskill Veterinary Services, PLLC?
Customer Service Representative
Catskill Veterinary Services- Newburgh, PLLC
Job Summary
The Customer Service Representative (CSR) –plays a vital role in our Client Services Team, ensuring exceptional service for our clients, referring veterinarians, and the Catskill Veterinary Services team. As the first point of contact, you will provide compassionate and efficient support while maintaining a high standard of professionalism. This role reports directly to the CSR Manager/Lead.
Key Responsibilities
- Answer incoming calls, assess the urgency of medical concerns, and guide clients to the appropriate next steps.
- Accurately document client interactions in our practice management software.
- Schedule appointments for in-clinic visits
- Collaborate with clinical staff to relay patient information and address client inquiries.
- Handle payments and payment processing
- All client phone calls and interactions including message taking
- Process email communications and patient portal communications
Work Environment
- Regular interaction with dogs, cats, and other companion animals of varying temperaments and sizes.
- A dynamic, fast-paced setting that requires adaptability and teamwork.
- Flexible scheduling, including daytime, evening, and weekend hours.
Skills & Qualifications
Required Skills
- Strong adaptability and ability to pivot seamlessly between tasks while maintaining a positive attitude.
- Excellent organizational skills with a keen eye for detail.
- Ability to exercise good judgment and work independently in a fast-paced environment.
- Strong problem-solving skills with a resourceful and team-oriented approach.
- Dedication to delivering outstanding client and patient care.
- Comfortable with learning and using veterinary practice management software.
- Receptive to feedback and committed to continuous learning.
Education & Experience
- Required: High school diploma or equivalent.
- Preferred: At least two years of customer service experience in a veterinary, medical, or similar client-facing setting.
Compensation & Benefits
We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package for full-time employees.
This is an on-site position and is not available for remote work.
If you are passionate about animals, thrive in a client-focused environment, and enjoy working in a collaborative team, we would love to hear from you!
Job Types: Full-time, Part-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid parental leave
- Paid time off
- Retirement plan
- Uniform allowance
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
Work Location: In person
Salary : $18 - $24
