Banking Operations Specialist

Position:

Banking Operations Specialist

Basic Function:

As part of the operations team, this individual will perform a wide variety of duties related to deposit, payment transactions as well as support of CCB’s online channels. This includes processing, exceptions, reconciliation, research, maintenance, and support for both internal and external customers. This role must exhibit excellent customer service to the bank’s customers and fellow employees. 

Principal Responsibilities:

• Responsible for oversight of CCB’s RDS Helpdesk by assigning issues/needs to the appropriate department and assisting with operational needs.
• Responsible for answering customer calls relating to online banking and its related features including Online & Mobile Banking, BillPay, Voice Banking, P2P & A2A payments, and other personal and business online functions.
• Daily resolution of all non-posted items and processing of all NSF items.
• Responsible for demonstrating accuracy and orderliness while processing (within Reg E rules), tracking and working dispute queues specific to ACH, ATM and POS disputes. Responsible for issuing provisional or final credit, when applicable. Responsible for responding to customers in accordance with Reg. E timeframes.
• Responsible for debit card matters including but not limited to maintenance, compromised cards, exclusions, activations, and pin resets.
• Responsible for daily reporting and general ledger review.
• Responsible for various file and batch processing, including but not limited to the daily Debit Card Settlement, Returns, Chargebacks, ACH origination and Accounts Payable file. Also responsible for assisting the Finance Department in batch processing ACH clearing entries, transit item clearing, etc.
• Responsible for following the appropriate Rules and Regulations related to file processing and possible exceptions to ensure completion within the appropriate timeframes. Responsible for responding to research and maintenance requests promptly.
• Responsible for FED adjustments, inputting incoming wires and reviewing outgoing wires. Also responsible for reporting associated with FedLine Advantage and preparing reports for various audits and the Finance Department.
• Responsible for the daily review of ATM and Mobile deposits within Ensenta and the Enterprise RDC portal.
• Responsible for processing and review of some deposit account maintenance including dormant and escheated accounts, eStatement enrollment and deposit class changes.
• Responsible for assistance with CCB’s operational projects as delegated by management.
• Responsible for providing back up to all other Banking Operations Specialists.
• Completes all duties to ensure compliance with BSA and OFAC requirements.
• Promotes an environment that supports diversity and upholds CCB’s core values.
• All other duties as assigned.

Required Skills and Experience:

• Minimum one year of work experience in banking required.
• Strong technical knowledge and efficient troubleshooting capabilities. Strong analytical, organizational and critical-thinking skills.
• Excellent verbal and written skills. Must have good communication skills, ability to convey technical topics in an easy to digest way to non-technical people.
• Strong customer service mindset, having a professional demeanor and helpful attitude.
• Self-motivated and works well independently.

Education:

High school diploma or GED required.

Physical Requirements:

Requires the ability to operate standard office equipment and keyboards. Position involves sitting and/or standing for extended periods. This position requires regular lifting and moving up to 40 lbs.

Level of Authority:

Non-exempt position

Reports To:

Vice President, Director of IT Infrastructure and Operations

** CCB is an Equal Opportunity Employer. CCB does not discriminate on the basis of race, religion, gender identity, age, non-disqualifying physical or mental disability, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Pay: $18.40 - $25.76 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Experience:

• Banking: 1 year (Required)

Ability to Relocate:

• Little Valley, NY 14755: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $26