Banking Operations Specialist

Job Overview

CNB Bank is a leading financial institution committed to providing exceptional customer service. We are seeking highly motivated individuals to join our team as Universal Associates.

About the Role

This part-time position offers the opportunity to work in a dynamic environment, interacting with clients and colleagues to provide personalized banking services. As a Universal Associate, you will be empowered to recommend solutions for individual client needs and follow our bank philosophy: See It, Own It, Solve It and Find a Way to Say Yes.

Responsibilities

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment. Key responsibilities include:

1. Providing enhanced client service by enthusiastically greeting clients and engaging in conversation.
2. Maintaining a clean and organized workspace while moving throughout the lobby to interact with clients and serve them.
3. Being a standout colleague and chief educator who has engaging conversations with clients to uncover opportunities for product and service recommendations.
4. Grow new business and drive referrals to branch colleagues and product specialists to support broader financial needs of clients.

Deliver the WOW experience to our clients by promising to do everything in our power to provide an unforgettable banking experience with every interaction. Focus on mastering all Universal Associate responsibilities and quickly resolve problems with the utmost integrity and confidentiality.

Requirements

To perform this job successfully, we ask an individual to possess the following qualifications, education, and experience:

• A high school diploma or general education degree (GED) is required.
• Related experience and secondary education are preferred.
• Ability to read, comprehend, and interpret documents.
• Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
• Ability to communicate to clients directly and optimally.

A background screening will be conducted. Obtainment of a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS) may be required. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.