Ops Innovation Analyst

Company Profile:

At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Operations Innovation Analyst

The Operations Innovation Analyst is responsible for analyzing and optimizing restaurant operations to ensure excellence in service delivery, quality, and efficiency. The ideal candidate will leverage data-driven insights to support continuous improvement initiatives, enhance customer satisfaction, and drive operational best practices.

What You’ll Do:

• Collect, analyze, and interpret operational data to identify trends, inefficiencies, and areas for improvement in restaurant performance.
• Analyze customer feedback and satisfaction metrics to identify opportunities for enhancing the guest experience and service delivery.
• Identify opportunities to enhance CAVA’s operational procedures, standards, and processes.
• Ensure projects are tested thoroughly for operational excellence by working side-by-side with project and restaurant teams to gather qualitative and quantitative feedback and leveraging data to provide actionable insights that balance business priorities.

• Work collaboratively with cross-functional partners (including Development, Technology, Engineering, Culinary, Digital, etc.), restaurant teams, and/or external vendors throughout project lifecycles.
• Ensure appropriate methodology, measurements, tools and quantitative techniques (e.g., data collection, time studies) are applied in projects.
• Support the strategy, research, and planning of CAVA’s Kitchen of the Future that will unlock a more efficient and productive team member experience while staying committed to heart, health, and humanity to food.
• Confidently present learnings and recommendations to Leaders and Restaurant Field Teams.
• Abide by policies and procedures that support the service mindset.
• Manage timeline expectations within and across teams, communicate and deliver on our responsibilities.
• Earn the trust of team members and managers by consistently embracing CAVA’s values
• Show discipline by bringing consistent performance, communication, and attitude to the job every day.
• Actively contribute to your department to complete tasks and meet company goals.

The Qualifications:

• 2-4 years of full-time experience in a fast-paced, deadline driven environment with demonstrated analytical and problem-solving skills.
• Willingness to learn about all aspects of Operations, including frequent visits to CAVA restaurants while working closely with our Operations and Field Teams.
• An ability to quickly develop trust-based relationships and influence at various levels of an organization, drive change and bring innovation within a growing brand.
• Demonstrated strong interpersonal skills, communication and influencing skills.
• Intermediate to Advanced Excel proficiency, with the ability to create and gain insights from pivot tables, create advanced formulas (VLOOKUP, INDEX/MATCH, COUNTIFS, nested IF statements).
• Must have the ability to travel up to 20% of the time.
• Experience with Macros is preferred but not required.
• Bachelor’s degree in business administration, Operations Management, or a related field.
• Knowledge of restaurant operations and industry best practices.

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand
• All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
• Please note that visa sponsorship is not available.
• The posting range is an all cash range.

*Indicates qualifying eligible positions only

CAVA – Joining “A culture, not a concept”

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position, and such duties and responsibilities may change without notice.