What are the responsibilities and job description for the Healing Arts Center and Spa: Spa Supervisor position at Cavallo Point?
ESSENTIAL JOB FUNCTIONS:
ESSENTIAL WORK SKILLS:
MINIMUM EDUCATION AND PHYSICAL REQUIREMENTS:
NOTE: This job description is not intended to be all-:inclusive. Employee’s maybe asked to perform other related duties as directed to meet the ongoing needs of the organization. Employees are expected to follow direction from all members of the management team even if the manager works in another department. The department manager reserves the right to modify the job description or job duties based on the needs of the department or newly added departmental services.:
- Supervises the day-to-day operations of the Healing Arts Center in conjunction with the Healing Arts Center & Spa Leadership Team; giving particular attention to the relaxation area, locker rooms and outdoor courtyards/Meditation pool
- Supervises guest service and locker room staff
- Perform daily opening, closing and/or mid-shift procedures based on scheduled shift.
- Acts as Manager on Duty in absence of other Spa Managers
- Has a thorough working knowledge of Cavallo Point services, hours of operation, facility offerings, etc.
- Provide guests with detailed information regarding Cavallo Point services (i.e. all departments and restaurants)
- Check guests in for appointments and services.
- Book, alter, and recap services to guests and input detailed notes as covered in training.
- Assist with guest recovery.
- Performs and/or assigns any other reasonably related duties to ensure guest satisfaction, the smooth operation of the Spa and positive publicity
- Assists the Spa Manager in developing, training and mentoring staff
- Adheres to Cavallo Point standards and values for guest service.
ESSENTIAL WORK SKILLS:
- Must possess excellent customer service skills
- Must possess excellent communication, organizational and business skills
- Strong computer skills and experience with spa booking software, as well as hotel property management systems preferred
- Organizational skills and the ability to create employee schedules
- Must be able to multi-task
- Must possess excellent time management skills and be able to work efficiently and with minimum supervision
- Must possess a positive and cooperative demeanor
- Must display the ability to work with a variety of people, remain calm and professional during stressful situations, must be able to analyze and resolve guest and/or staff related problems
MINIMUM EDUCATION AND PHYSICAL REQUIREMENTS:
- High school diploma or equivalent
- College degree preferred
- One year spa experience preferred
- Must be able to lift 25lbs
NOTE: This job description is not intended to be all-:inclusive. Employee’s maybe asked to perform other related duties as directed to meet the ongoing needs of the organization. Employees are expected to follow direction from all members of the management team even if the manager works in another department. The department manager reserves the right to modify the job description or job duties based on the needs of the department or newly added departmental services.:
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