What are the responsibilities and job description for the Service BDC Agent position at Cavenaugh Auto Group?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and promote our products and services through effective communication and upselling techniques. The ideal candidate will possess strong organizational skills and a passion for delivering outstanding customer experiences.
Responsibilities
- Engage with customers via phone, email, or in-person to address inquiries and provide information about products and services.
- Handle calls transferred to service
- Confirm service appointments
- Maintain a thorough understanding of our product offerings to provide accurate information and recommendations.
- Make customer service survey calls
- Notify customers when parts arrive
- Stay informed about market trends and competitor offerings to enhance sales strategies.
- Experience
- Previous experience in a customer service role is preferred; experience in retail sales or automotive sales is a plus.
- Excellent organizational skills with the ability to manage multiple tasks effectively.
- Proficient math skills for processing transactions accurately.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong communication skills, both verbal and written, with an emphasis on active listening.
Join us in delivering exceptional service and making a positive impact on our customers' experiences!
