Customer Service Returns Associate

Job Description:

Cavender's is seeking a highly motivated Customer Service Returns Associate to join our team. As a Customer Service Returns Associate, you will play a critical role in ensuring customer satisfaction by efficiently managing product exchanges and returns.

About the Role:
The successful candidate will be responsible for following safety and loss prevention protocols, maintaining a clean work environment, and providing exceptional customer service through various communication channels. You will also be expected to possess strong problem-solving skills, attention to detail, and excellent communication skills.

Responsibilities:

• Follow safety policies and procedures to ensure a safe working environment.
• Follow loss prevention policies and procedures and report discrepancies to supervisor.
• Maintain a solid knowledge base with the navigational skills to apply all expected procedures and processes within the OMS software application.
• Proper receiving of all exchange/return products.
• Maintain clean work area.
• Maintain professional and courteous customer engagement via email, chat session, and phone delivering outstanding customer service.
• Adhere to all company exchange/return system policies and procedures, to include LOCS Putaway (as needed).
• Maintain a professional and courteous relationship with all associates.
• Perform other miscellaneous duties assigned as per supervisors and general office instructions.
• Understand and adhere to company policies.

Requirements:

• Must be at least 18 years old.
• Basic math skills, ability to count, add, and subtract numbers quickly and accurately.
• Able to accurately read labels, tickets, and other merchandise documentation.
• Able to identify colors, sizes, quantity, label and SKU information.
• Good written and oral communication skills.
• Able to self-manage time to achieve daily order fulfillment requirements.
• Ability to maintain positive and respectful behavior while working either independently with minimal supervision or in team environment.
• Able to operate computer systems or handheld devices with minimal direction after receiving training.
• Able to understand, speak, and read English with sufficient proficiency to follow safety, loss prevention, and other policies, procedures, training, and instructions.
• Able to be punctual for assigned shift and remain alert throughout shift.
• Able to work 8 and/or 12-hour shifts at all hours including weekends and holidays; must be able to work overtime.
• Able to lift and carry merchandise weighing up to 50 lbs frequently throughout shift.
• Able to raise and lower objects from one level to another frequently throughout shift.
• Must have physical mobility to walk, stand, reach, pull, push, and bend continuously throughout shift.
• Able to climb stairs and vertical ladders up to 10 ft.