What are the responsibilities and job description for the Returns Associate position at Cavender's?
Job Overview
The Customer Service Returns associate is responsible for ensuring customer satisfaction by efficiently managing product exchanges and returns. Key responsibilities include adhering to safety protocols, maintaining a clean work environment, and providing exceptional customer service through various communication channels.
Duties and Responsibilities:
Qualifications and Requirements:
Cavender's is an Equal Opportunity Employer, committed to diversity and inclusion.
The Customer Service Returns associate is responsible for ensuring customer satisfaction by efficiently managing product exchanges and returns. Key responsibilities include adhering to safety protocols, maintaining a clean work environment, and providing exceptional customer service through various communication channels.
Duties and Responsibilities:
- Follow safety policies and procedures to ensure a safe working environment
- Adhere to loss prevention policies and procedures and report discrepancies to supervisor
- Maintain knowledge of the OMS software application and its navigational skills
- Properly receive all exchange/return products
- Maintain a clean work area
- Engage with customers via email, chat session, and phone to deliver outstanding customer service
- Comply with company exchange/return system policies and procedures
- Maintain a professional relationship with associates
- Perform miscellaneous duties assigned by supervisors
- Understand and adhere to company policies
Qualifications and Requirements:
- Age 18 or older
- Basic math skills and ability to accurately read labels, tickets, and merchandise documentation
- Ability to identify colors, sizes, quantity, label, and SKU information
- Strong written and oral communication skills
- Able to self-manage time to achieve daily order fulfillment requirements
- Able to maintain positive behavior in team environments
- Able to operate computer systems with minimal direction
- Able to understand, speak, and read English with sufficient proficiency
- Punctual attendance and alertness throughout shifts
- Able to work varied shifts, including weekends and holidays, and overtime as required
- Able to lift and carry merchandise weighing up to 50 lbs
- Able to perform physical tasks such as climbing stairs and vertical ladders
Cavender's is an Equal Opportunity Employer, committed to diversity and inclusion.
