CSR - Customer Service Representative (BDC Associate)

For over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers. The Cavender Auto Family has experienced remarkable growth over the last 5 years with 18 dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City and Columbus and Weimer Texas with 2,300 employees!

Here at Cavender Auto Family we believe in "Making Confidence Happen" (MCH) by acting with integrity, showing our customers we care, taking ownership of our actions, bringing a positive energy to our store and our customers, and being the subject matter experts to all our customers. This is the motto that embodies our entire culture here at the Cavender Auto Family, and what has helped us grow into the amazing company we are today!

Cavender Auto Family, is currently looking for a talented Service BDC Associate to join our growing family and help "Make Confidence Happen". Veterans and Military spouses are encouraged to apply!

Why Work at Cavender Toyota:

• $17.00 per hour
• Full Time (40 hours)
• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

Here is what you will be doing:

• Screen inbound calls to generate service appointments via phone
• Work with outbound call lists accordingly to set an appointment for service due, manufacturer campaigns, parts ordered, etc
• Provide outstanding customer service with problem solving skills & product knowledge
• Maintain detailed records of customer interactions and transactions in the system.
• Recommends necessary maintenance/service to customers
• Provides helpful information on customer vehicle problems or complaints
• Contacts customers who miss their appointments and reschedule as necessary
• Other duties as assigned

Here is what you will need:

• Engaging personality with strong communication and customer service skills
• Strong problem-solving skills with the ability to think on your feet in fast-paced situations.
• Proficient on multi line phone system & computer software such as Microsoft word, Microsoft excel, Microsoft outlook, and Google.
• Must be organized, detailed oriented, able to multitask, and have great listening skills.
• Previous customer service experience is a huge plus
• Bilingual (English/Spanish) preferred
• High school diploma/GED required
• Must have a clean & valid driver's license
• Must be submit to pre-employment screening to include criminal background check and drug screening