What are the responsibilities and job description for the Customer Specialist position at Cayman?
Headquartered in Ann Arbor, Michigan, Cayman Chemical Company supplies scientists worldwide with the resources necessary for advancing human and animal health. We offer a vast product catalog that is constantly growing to meet the needs of our clients. Additionally, we provide service programs that include comprehensive solutions to drive clients' projects to completion.
Our mission is to make research possible. That starts by employing a talented and highly qualified group of experts that develop the tools to support research scientists.
Currently, we are looking to add a Customer Specialist (8 : 30 AM to 5 : 00 PM SHIFT) to the team :
Responsibilities and Duties :
- Process and bill orders received by phone, fax, email, website, and mail
- Maintain accurate and detailed records of client history : interactions, transactions, inquiries, complaints, comments, and plans of action
- Set up new customer prepay accounts
- Maintain weekly international shipments to assigned distributors
- Promptly handle incoming calls from current and prospective clients
- Remain aware of product back orders and special orders
- Act as a liaison between various departments
- Observe safety, security and regulatory procedures
- Maintain compliance with all company policies, plans and procedures
Requirements :
What we Provide :
