What are the responsibilities and job description for the Triage Engineer position at CAYS Inc.?
Job Description
- Ensuring timely and high-quality software releases across various devices.
- Overseeing the entire release lifecycle, including deployment, triage, mitigation, and tool development.
- Collaborating with development and QA teams for smooth release operations.
- Evaluating and implementing new tools, plugins, etc., to enhance the software release and triage process.
- Identifying and managing risks that could impact release scope, schedule, or quality.
- Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis.
- Developing techniques and solutions to proactively identify and address system issues.
- Analyzing vast amounts of monitoring data (system logs, performance metrics, error rates) to detect patterns and anomalies.
- Conducting in-depth analyses of incidents and problems to pinpoint the underlying causes.
- Utilizing data from various sources (error logs, performance metrics, user feedback) for root cause identification.
- Designing and enhancing operational tools to improve system performance.
- Analyzing data to provide valuable insights and support decision-making.
- Utilizing AWS technologies (S3, Athena, QuickSight) for data management and visualization.
- Leading teams, mentoring colleagues, and effectively communicating technical insights to stakeholders.
- 5 years of C/C and Linux experience
- Defect Tracking Tools such as Jira
- SCM Tools - Git & GitHub
- 2 Years of experience as a technical lead and mentoring a small team of engineers
- One of Scripting language experience - BASH, Go, Python
- Embedded Systems experience
- Experience AWS, Azure or other cloud infrastructure
- Experience with monitoring systems (i.e. Datadog, CloudWatch, etc.)
- Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc.
- Knowledge and experience in Set-top boxes, Broadband Gateways, Networking or Home Security domain.
