Clinical Intake Specialist - LPN

Clinical Intake Specialist

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

Working under the general supervision of the Executive Director, the Clinical Services Intake Specialist schedules new patient admissions and referrals. Understands and applies both state and federal home care regulations.

Roles and Responsibilities:

• Schedules new patient admissions to home care services.
• Communicates appropriate information to clinicians regarding new admissions and referrals; provides clinicians with appropriate documentation. This includes complete SOC packet for SOC nurses and documentation being attached to the chart.
• Ensures that patients are called and screened for services the same day as referral is received.
• Ensures that needed orders are obtained to initiate services.
• Ensures that referral sources are kept up to date on status of referral and any delays in SOC.
• Strives to meet State and Federal guidelines of initiating services within two days of receipt of referral.
• Communicates with other members of the clinical team
• Updates Executive Director and the DPS on the flow of assignments and other issues.
• Attends daily PM Intake coordination call and has master sheet prepared for the call with referrals identified that are appropriate to be started the next day.
• Work with Clinical Team Coordinator and Clinical Team Leaders in creating a smooth transition from intake to the clinical team.

Required Skills and Experience:

• The successful incumbent must possess a Licensed Practical Nurse Certification from an accredited nursing program and have current licensure in New York State.

Preferred Skills and Experience:

• Preference will be given to candidates possessing scheduling experience, as well as those who have experience with the Agency's medical data base system and Microsoft Office Software. The following is also required:
• Must be able to handle stress in order to meet intake needs.
• Must have excellent communication and diplomacy skills.
• Proven excellent customer service skills in order to establish excellent rapport with referral sources, community partners and practitioners.
• Must be a skilled organizer ability to pay attention to details, ability to problem-solve and multi-task.
• High degree of confidentiality required.

Physical Requirements:

• Preference will be given to candidates possessing scheduling experience, as well as those who have experience with the Agency's medical data base system and Microsoft Office Software. The following is also required:
• Must be able to handle stress in order to meet intake needs.
• Must have excellent communication and diplomacy skills.
• Proven excellent customer service skills in order to establish excellent rapport with referral sources, community partners and practitioners.
• Must be a skilled organizer ability to pay attention to details, ability to problem-solve and multi-task.
• High degree of confidentiality required.

Location and Travel Requirements:

• This position is located in a pleasant office environment, and will receive a moderate level of public contact. The incumbent will interact regularly with Clinical Leadership team, Case Managers and Therapists.

Pay Range Disclosure:

• $24.04 to $32.21 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.

Salary : $24 - $32