Practice Manager – Cayuga Behavioral Health

Practice Manager - Cayuga Behavioral Health

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

The behavioral health manager is an integral role in Cayuga Health System's Ambulatory Services division. This leader integrates patient experience, operational effectiveness, and system outcomes by managing the day-to-day operations of the Cayuga Integrated Behavioral Health program, currently embedded in six primary care locations and two specialty practices throughout CMA and a new Cayuga Health Psychology practice. The manager is responsible for provider engagement, financial viability, business development, and operational workflows. The manager will create a culture of growth through improved patient access, patient satisfaction, and supporting the continuum of care for a seamless patient experience.

Roles and Responsibilities:

• Participate as an active, forward-thinking member of the CMA manager team, providing leadership and direction in accordance with organizational goals and objectives. Serves as a resource to others as an extension of the leadership team.
• Develop and maintain a fiscal plan for the program and practice, monitor patient revenues, and control operating expenses; proactively manage patient access and recommend opportunities for improvements therein.
• Manage the hiring process and support onboarding for staff, behaviorists and providers in partnership with other CHS departments; manage provider schedules and templates, continuing medical education funds, timecards, and expenses.
• Conduct Needs Assessments in collaboration with practice managers to prepare new sites for program readiness. Leads the implementation process for new sites, ensuring adherence to program guidelines and standards. Assists in developing comprehensive training plans for new site staff, covering clinical protocols, documentation procedures, and best practices in integrated behavioral health.
• Lead process improvement initiatives and manages operational changes effectively.

Required Skills and Experience:

• Bachelor's degree preferred or equivalent experience in healthcare management with a minimum of 3-5 years of experience in a supervisory or leadership role in a healthcare setting
• Proven experience in budget management and financial reporting for healthcare practices
• Strong leadership skills, ability to lead and motivate diverse teams of professionals
• Experience with patient satisfaction initiatives and customer service strategies
• Experience tracking, analyzing, and translating data and key performance indicators to inform business intelligence and decision-making

Preferred Skills and Experience:

• Advanced degree in healthcare administration or a related field
• Proficiency in using electronic health record (EHR) systems and Microsoft Office

Physical Requirements:

• Sitting: Up to 50%
• Standing: Up to 40%
• Reaching: Up to 10%
• Bending: Up to 10%
• Lifting: Must be able to lift 40 lbs .

Location and Travel Requirements:

• Onsite at 40 Catherwood Drive
• Monday - Friday 8am-5pm

Compensation Disclosure:

• $93,641 to $130,000 per year

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.

Salary : $93,641 - $130,000