What are the responsibilities and job description for the Computer Systems Support Specialist position at Cayuse Shared Services?
Job Description:
The Desktop Technician III role at Cayuse Shared Services involves providing comprehensive management and support for a diverse range of hardware, including laptops, desktops, network and server equipment, mobile devices, printers, scanners, and associated peripherals. This equipment utilizes various operating systems (primarily Windows 10 and iOS) and specialized software suites like GIS and AutoCAD.
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- Provide proactive maintenance and troubleshooting for hardware and software issues, ensuring optimal system performance and minimal downtime. ">
- Apply approved patches, upgrades, and enhancements to maintain system security and functionality. ">
- Perform regular systems monitoring and management tasks to identify potential issues before they become major problems. ">
- Ensure the confidentiality, integrity, and availability of sensitive data by implementing robust security measures and adhering to established protocols. ">
- Collaborate with colleagues to develop and implement efficient configuration management procedures that minimize errors and ensure seamless system operation. ">
- Maintain accurate documentation of all processes, procedures, and systems to facilitate knowledge sharing and onboarding of new team members. ">
- Other duties as assigned by management to support the ongoing success of Cayuse Shared Services. ">
Requirements:
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- A minimum of 3 years of experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers, and network switches. ">
- Proven ability to install and troubleshoot hardware and software, with a strong understanding of Microsoft operating systems. ">
- Working knowledge of general office software, including Microsoft Office and Microsoft 365. ">
- Ability to support specialized software like GIS and AutoCAD, and software unique to Indian Affairs. ">
- Excellent problem-solving skills, with the ability to work independently and as part of a team. ">
- Strong communication and interpersonal skills, with the ability to effectively interact with colleagues, customers, and management. ">
- Bachelor's degree or equivalent combination of education and experience. ">
About Cayuse Shared Services:
">Cayuse Shared Services is an SBA Tribal 8(a) certified technology and government solutions provider dedicated to delivering innovative solutions and exceptional service to our clients. Our team is committed to fostering a culture of diversity, equity, and inclusion, and we welcome applicants from all backgrounds who share our values.
">Salary Range:
">$27.00 - $28.00 per hour
Salary : $27 - $28
