What are the responsibilities and job description for the VOIP Services Project Support Specialist position at Cayuse Shared Services?
Job Summary
We are seeking an experienced VOIP Services Project Support Specialist to join our team at Cayuse Shared Services. The successful candidate will provide critical support to our ANGRC IT Help Desk Support Services, utilizing their analytical and problem-solving skills to drive results.
Responsibilities
- Communicate effectively with customers, providing timely and professional responses to their inquiries.
- Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
- Develop and maintain comprehensive documentation of system configurations, procedures, and troubleshooting techniques.
- Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices.
Requirements
- Bachelor's degree in a related field (e.g., computer science, engineering).
- Minimum 5 years of experience in VOIP services, including design, deployment, and maintenance.
- Excellent communication, teamwork, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
Cayuse Shared Services provides a dynamic and supportive work environment, offering opportunities for professional growth and development. Our team is committed to delivering exceptional service to our clients, and we seek individuals who share our passion for excellence.
