What are the responsibilities and job description for the IT Coordinator position at Caz Recovery?
IT Coordinator
Buffalo, NY ( Main Street , Suite 417 Buffalo NY USA 14214)
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Description
General Role Description
The Information Technology (IT) Coordinator is responsible for maintaining the agency’s technological infrastructure.
Essential Duties and Responsibilities
- Serves as the first point of contact for all agency IT issues for internal staff and external vendors.
- Provides timely support for agency IT equipment (i.e., iPhones, iPads, laptops, desktops, servers, printers, and video conferencing equipment) as well as network infrastructure (i.e. switches, routers, and firewalls)
- Manages vendor relationships and oversee customer support for IT services.
- Troubleshoots and resolves hardware / software issues, escalating to external vendors when necessary.
- Prioritizes, diagnoses, and tracks IT issues effectively to ensure minimal disruption
- Analyzes trends and issues related to infrastructure.
- Maximizes use of hardware and software by training users, interpreting instructions, and answering questions.
- Develops instructional guides and training manuals.
- Maintains system capability by testing computer components.
- Maintains and documents hardware inventory, system updates, and software licenses.
- Establishes and manages appropriate permission levels for staff based on roles and in line with agency policy and procedures.
- Conducts IT Security Awareness training during onboarding and conducts annual IT security awareness sessions.
- Ensures network and data security comply with HIPAA and HITECH requirements, and other applicable regulations.
Assists with risk mitigation plans to protect the IT network.
Requirements
Qualifications
Salary Description
25 / Hour
Salary : $25
