What are the responsibilities and job description for the IT Support Specialist position at CB&S Bank?
At CB&S Bank, we are seeking a highly skilled and detail-oriented IT Support Specialist to join our team. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and resolving technical issues.
The successful candidate will be responsible for:
- Troubleshooting Level 2 incidents and service requests escalated from First Call through ServiceDesk Plus and all other communication channels.
- Accurately recording and documenting all details of the incident or service request, including categorization and priority into the IT service desk tool.
- Providing 'how to' assistance on all internally supported devices, applications, and systems.
In addition to these key responsibilities, the IT Support Specialist will also:
- Escalate unresolved issues to Level 3 architects in accordance with service-level agreements and follow up on incidents when appropriate.
- Leverage internal and external resources (knowledge bases; manuals; support sites; vendors) to answer questions and resolve issues.
- Respond to end-user inquiries regarding the status of incident/service request tickets and perform follow-up responses.
We are looking for a motivated individual who possesses excellent written and verbal communication skills, as well as the ability to analyze and solve problems.
