What are the responsibilities and job description for the IT Specialist position at RUAG?

IT Specialist

Challenge the Impossible

About Beyond Gravity

Headquartered in Zurich, Switzerland, Beyond Gravity is not your typical space company. We're a unique blend of agility, speed, and innovation, fusing a start-up mindset with decades of industry expertise and a track record of 100% mission success. Our dynamic team of over 1800 professionals, spread across 14 locations in seven countries, is dedicated to pushing the boundaries of what is technically feasible. We're not just building crucial products for the satellites, launchers and semiconductor industry, we're helping to improve life on earth.

The IT Specialist will be part of the US IT Team being responsible to support the business on the daily usage of all the IT services, maintaining a direct relationships across the business and tech enterprise teams, being responsible for the stability of the IT equipment ensuring the service remains stable, performant and operational.

The IT Specialist will work in close collaboration within the Beyond Gravity Service Delivery & Support organization and across Tech Infrastructure & Operations functions to limit the operational and revenue impact by reducing the Mean Time to Detect (MTTD), Mean Time To Respond (MTTR) and Mean Time to Root Cause (MTTRC) on IT Incident and Problem tickets.

The role holder will be an energetic, structured, and detailed individual who has a strong passion for problem solving driving continual customer focused service improvements, service excellence, business and technology change.

Reporting directly to the Manager IT US, this role will be a key part of the Service Delivery Team, ensuring our technology solutions and in life Service & business processes are fully aligned and contribute to the vision and strategic direction of the organization

Your Mission

1st and 2nd level support for Windows-based user applications
Handling incoming support requests from end users (=tickets)
User management - permission management of several systems
Asset management : care of employees regarding their IT workstation equipment (hardware), Mobile Phones and IT Accessories
Support for IT stock - Inventory Management Control.
Control and oversee ordering inventory, storage of inventory, and control the amount of goods
Update the CMBD record file
Support and Maintenance of the network infrastructure
Support of telecommunication systems (MS Teams, legacy telephony)
Support regarding the office relocations (warehouses, new offices - network, switchers, installations)
Collaboration on IT projects throughout the life cycle of IT infrastructure / organizational programs
Reading error codes flashed up on the device
Swapping out hardware
Tracing faults using diagnostic devices and software
Upgrading components materials
Excellent Assisting the support staff of other service-providers
May require some staggered shifts
Will require some travel to sites
Other duties may be assigned

Your Story

Completed technical education with a focus on IT or equivalent work experience.

Years of experience : Intermediate, typically 2 to 4 years of applied skills and experience

Work experience in a similar role with a focus on technical support and help desk.

Good knowledge in the areas of network technology (LAN, WAN, Wifi, DNS, DHCP....) and server landscapes, Soft- und Hardware, AD, Client-Infrastructure

Knowledge of Windows operating systems (desktop required, server desirable) and MS Office

Familiarity with iOS, and Android operating systems in order to provide best-effort support to End users using related devices.

Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client.

Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.

Solution oriented approach and team player

High operational readiness, problem-solving competence, and proactivity

Excellent Native and Good English skills (Conversational local language (English, Swedish, Finish, Hungarian, German).

Nice to have : Completion of required training and certifications or have equivalent work experience at a minimum of 3 years to perform warranty hardware repair of HP and Dell devices including warranty parts ordering, repair / replacement, and defective part return.

Distinctive service and customer orientation

Teamwork, experience in working with remote teams, communication skills with internal and external stakeholders.

Ability to utilize provided knowledge article to resolve issues with specific applications / knowledgebases.

Customer-facing "soft skills" including strong verbal and written communications.

Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.

Exercises independent judgment within defined practices and procedures to determine appropriate action.

Acts as an informed team member providing analysis of information and limited project input.

Evaluates unique circumstances and makes technical and procedural recommendations.

Comptia A certification, preferred

ITIL certification, preferred

You are expected to show professionalism, respect, openness and courage

Highly self-motivated and directed, with keen attention to detail

Improvement focus, customer- and solution-oriented, curiosity for new / external ideas

Proven analytical and creative problem-seeking and solving abilities

Ability to act with speed and to take decisions, prioritize and execute tasks in a high-speed environment.

Strong communicator

Demonstrated high integrity, trust and ethics

Genuinely interested in developing people with coaching leadership

Good perseverance and ability to keep structured and prioritize in a complex environment

Are you ready for lift-off?

Our core values - Passionate, Together, and Curious - transform challenges into opportunities. Embark on a journey to transcend the ordinary with us. Propel your career to new heights by applying. We're actively reviewing candidates and will promptly select the ideal fit for our team.

For questions regarding the position, please contact : Chris Moon | chris.moon@beyondgravity.com

For questions regarding the position or recruitment process, please contact : Michelle Lach | michelle.lach@beyondgravity.com

Beyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender, national origin, disability, protected veteran status, or any other legally protected categories.

Applications by e-mail cannot be considered. We do not accept dossiers from recruitment agencies for this position.

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