What are the responsibilities and job description for the CBH Rentals Leasing Specialist position at CBH Homes?
CBH RENTALS LEASING SPECIALIST
This position plays a key role in the overall success of CBH Rentals. In this role, you will work with a variety of people to build relationships and provide the highest level of customer service. We are a stellar team of high achievers who enjoy working with the public, and with each other. Every day, we are driven to help people find a home that is perfect for them. Our work environment is fast-paced, rewarding, challenging and fun. Potential and current residents depend on us to be excellent, professional, friendly, interested in their lives and quick to respond.
KEY RESPONSIBILITIES:
- Do you enjoy being in a fast-paced environment and taking on new, exciting challenges every day?
- Want to join a company voted 1st in Best Places to Work in Idaho?
- We are seeking a Leasing Specialist to join our amazing CBH Rentals team!
This position plays a key role in the overall success of CBH Rentals. In this role, you will work with a variety of people to build relationships and provide the highest level of customer service. We are a stellar team of high achievers who enjoy working with the public, and with each other. Every day, we are driven to help people find a home that is perfect for them. Our work environment is fast-paced, rewarding, challenging and fun. Potential and current residents depend on us to be excellent, professional, friendly, interested in their lives and quick to respond.
KEY RESPONSIBILITIES:
- Leasing activities to drive applications, helping with in-person tours and events, knowing our offerings and the market, and updating/ maintaining lead data and activity
- Act as a point person for prospective residents, quickly answering and responding to inquiries and questions. This includes making and receiving phone calls, emails, chats, and having knowledge at your fingertips, responding to online inquiries, following-up quickly, and handling team overflow
- Proactively and professionally interacting with people, both internal and external to the team
- Conducting scheduled and walk-in tours at a variety of our beautiful rental properties
- Maximizing occupancy targets for the company by staying up to date with market trends and conditions
- Effectively maintaining all marketing aspects of the communities
- Partnering with the operations team on questions / applications
- Taking ownership in establishing and nurturing relationships and providing top-notch customer service.
- Helping coordinate and work events and participating in marketing efforts and success
- Contributing to a high quality customer experience and environment in all you do
- Monitoring rentals calendar and quickly responding to emails
- Providing team coverage at clubhouses and leasing offices
- Strong interpersonal and customer service skills.
- Highly organized, dependable and quick to respond
- Strong communication and problem-solving skills
- Able to work well with others (individually and in a team), with a high degree of self- awareness
- A background in leasing, marketing or other facets of the rental industry.
- Salesforce experience and knowledge are a plus
- Leasing experience, and Appfolio and Salesforce knowledge a plus
- Marketing/Sales knowledge and background are a plus
- Quality Health Care Plan that includes Medical, Dental, Vision
- Competitive Wages
- Retirement Plans
- Paid Time Off
- Annual Growth Reviews
- Career Path Development
- Fun & Loving Work Environment
