What are the responsibilities and job description for the Customer Service Representative position at CBIZ?
CBIZ Talent Solutions is assisting our well established Melville, NY based medical device manufacturing client to identify full-time Customer Service Representatives. Candidates MUST have 2 years of parts/product related Customer Service. State-of-the-art modern facility!
Essential Functions and Responsibilities
- Manage all aspects of customer inquiries and requests to include product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and status of orders.
- Provide information regarding products and promotional opportunities to customers.
- Communicate with clients via phone and email using proper phone and email etiquette.
- Builds rapport and trust with clients to maximize customer loyalty.
- Demonstrate competency in products and services.
- Follow up to make sure all orders ship in a timely manner and follow up on any out-of-stock issues.
Work Experience Requirements
- 2 years prior customer service experience. **must be from parts/product related industry**
- Proficient in English for professional environment, both verbal and written.
- Experience using web-based service and/or e-Commerce tools (i.e., ERP program for order processing, Salesforce, Word, or MS Excel).
- Ability to work with different types of personalities in a professional, positive manner.
Hours: 8-5 / 8:30-5 onsite F/T
Salary: $50K-$56K
For immediate consideration please send your resume to laurie.hills@CBIZ.com with "CS NY" in the subject line.
CBIZ is an Equal Opportunity Employer. CBIZ does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
Salary : $50,000 - $56,000
