What are the responsibilities and job description for the Manager, Operations Support Center position at Cboe Global Markets, Inc.?
Description
Manager, Operations Support Center
Location : Chicago, IL (flex hybrid)
Building trusted markets —powered by our people.
The Operations Support Center (OSC) Manager role is served by a capable leader with responsibilities that include oversight of the team responsible for providing customer support and production level operational oversight of one or more Cboe Data Vantage platforms (e.g., LiveVol, DataShop, Silexx, Indices, Trading Floor) as well as supplementary support for other systems supported by the Operations Support Center. This role will primarily be supporting Cboe Data Vantage's LiveVol and DataShop platforms. The OSC Manager’s team is responsible for providing first level world class support in conjunction with solving problems, monitoring systems, industry-wide options obvious error support, and ensuring systems maintain a healthy state and troubleshooting when they are not. The OSC Manager will regularly liaise with key stakeholders in support of their platform(s) including internal business and technology teams. They will also act as a point of escalation for customers including options exchanges for theoretical pricing support. Additionally, the OSC Manager will play a key role with respect to supporting and providing guidance throughout the full project lifecycle to deliver on operational requirements necessary to successfully complete projects that are applicable to their platform(s) on schedule.
Responsibilities : Technical Support
- Lead the support team in providing first level and first-class support answering questions for Cboe LiveVol and DataShop and resolving customer issues related to APIs, trading and features / function using the “Deliver Plus One” standard
- Provide options pricing decisions based on Options Obvious Error Listing rules
- Provide timely and professional communications (internal and external) servicing Operations Support Center (“OSC”) support email queues and providing customer phone support
- Manage Certification testing and verification
- Testing / understanding changes to systems and functionality prior to deployment
- Logical port creation and modification of default settings
- Analyze and investigate file delivery issues from SFTP, AWS and other cloud technologies.
- Provide change management approval for system and customer changes
Trading / Product Support
Operational System Monitoring
Job Requirements :
The ideal candidate will possess :
The Cboe Experience
Whether you are just beginning your career or are a senior-level professional, working at Cboe will offer you countless opportunities to develop skills, make an impact through meaningful contributions, and gain rich experiences at an accelerated pace. By working collaboratively with smart, genuine and hardworking colleagues, you will build enduring relationships through frequent collaboration that will serve you well throughout your career, regardless of your chosen path. And, along your exceptional career journey at Cboe you’ll receive amazing benefits and robust rewards.
Benefits and Perks of working for Cboe Global Markets
We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer :
Medical Coverage
Prescription Drug Coverage
Additional Medical Benefit
Dental Coverage
Vision Coverage
Spending Accounts
Life and AD&D Insurance
Retirement Savings Plan
Employee Stock Purchase Plan (ESPP)
Voluntary & Additional Benefits
Paid Time Off
