What are the responsibilities and job description for the Manager, Operations Support Center position at The Chicago Board Options Exchange?
Job Description :
Manager, Operations Support Center
Location : Chicago, IL (flex hybrid)
Building trusted markets -powered by our people.
The Operations Support Center (OSC) Manager role is served by a capable leader with responsibilities that include oversight of the team responsible for providing customer support and production level operational oversight of one or more Cboe Data Vantage platforms (e.g., LiveVol, DataShop, Silexx, Indices, Trading Floor) as well as supplementary support for other systems supported by the Operations Support Center. This role will primarily be supporting Cboe Data Vantage's LiveVol and DataShop platforms. The OSC Manager's team is responsible for providing first level world class support in conjunction with solving problems, monitoring systems, industry-wide options obvious error support, and ensuring systems maintain a healthy state and troubleshooting when they are not. The OSC Manager will regularly liaise with key stakeholders in support of their platform(s) including internal business and technology teams. They will also act as a point of escalation for customers including options exchanges for theoretical pricing support. Additionally, the OSC Manager will play a key role with respect to supporting and providing guidance throughout the full project lifecycle to deliver on operational requirements necessary to successfully complete projects that are applicable to their platform(s) on schedule.
Responsibilities : Technical Support
- Lead the support team in providing first level and first-class support answering questions for Cboe LiveVol and DataShop and resolving customer issues related to APIs, trading and features / function using the "Deliver Plus One" standard
- Provide options pricing decisions based on Options Obvious Error Listing rules
- Provide timely and professional communications (internal and external) servicing Operations Support Center ("OSC") support email queues and providing customer phone support
- Manage Certification testing and verification
- Testing / understanding changes to systems and functionality prior to deployment
- Logical port creation and modification of default settings
- Analyze and investigate file delivery issues from SFTP, AWS and other cloud technologies.
- Provide change management approval for system and customer changes
Trading / Product Support
Operational System Monitoring
Job Requirements :
The ideal candidate will possess :
The Cboe Experience
Whether you are just beginning your career or are a senior-level professional, working at Cboe will offer you countless opportunities to develop skills, make an impact through meaningful contributions, and gain rich experiences at an accelerated pace. By working collaboratively with smart, genuine and hardworking colleagues, you will build enduring relationships through frequent collaboration that will serve you well throughout your career, regardless of your chosen path. And, along your exceptional career journey at Cboe you'll receive amazing benefits and robust rewards.
Benefits and Perks of working for Cboe Global Markets
We value the total wellbeing of our people - including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer :
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our associates' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
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Our pay ranges are determined by a number of factors, including, but not limited to, role, experience, level, and location. The national new hire base pay range for this job in the United States is $114,750-$141,750. This range represents the minimum and maximum base pay the company expects to offer for new hires working in the position full time. If you live in one of the following areas or if you work in a Cboe office in the following areas, the range may be higher according to the geographic differentials listed below :
US Geographic Differentials :
Within the range, individual pay is determined by a number of factors, including, but not limited to, work location, job-related skills, experience, and relevant education or training. In addition to base pay, our total rewards program includes an annual variable pay program and benefits including healthcare (medical, dental and vision), 401 (k) with a generous company match, life and disability insurance, paid time off, market-leading tuition assistance, and much more! Your recruiter will provide more details about the total compensation package, including variable pay and benefits, during the hiring process. For further information on our total rewards program, visit TOTAL REWARDS @CBOE.
Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.
Salary : $114,750 - $141,750
