Incident Management Associate - Flexible Hybrid in Lenexa, KS

Job Description:

Building trusted markets — powered by our people.

At Cboe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.

We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving employees a safe space to network, share ideas and create opportunities.

Sound like the place for you? Join us!

The Operations team is hiring for an Incident Management Associate.

PLEASE NOTE: This is not a Cybersecurity role.

The Incident Management Associate is an entry level role supporting Cboe’s overall Incident Management process. Responsibilities include participating in and/or leading regular and ad hoc incident management meetings with incident relevant staff, participating in and/or conducting Learning Reviews (post-mortem meetings), and participating in incident calls. The Incident Management Associate is also responsible for creating incident records, maintaining and monitoring such records, and drafting internal incident management-related communications.

The Incident Management Associate applies entry level project management skills to decompose, assign, and track to completion post-incident work items. The Incident Management Associate also is responsible for follow up on action items resulting from learning reviews and for updating internal documents as necessary. A successful Incident Management Associate will be skilled in communication, collaboration, problem-solving, critical thinking, and teamwork in a fast-paced, multi-faceted technical environment.

The Incident Management Associate will often require supervisory support and/or support from their peers in conducting their day-to-day responsibilities.

Your responsibilities will be:

• Maintain incident tracking records within Jira. Draft technical descriptions of incidents and gather all relevant incident details. Maintain, review, follow up on, update, and bring to closure such records through the incident management lifecycle.
• Participate in and/or conduct post-incident Learning Reviews (post-mortem meetings) to identify takeaways that will drive systemic incident reducing improvements across Cboe. Follow up on identified post-incident action items to bring them to closure through close collaboration with other stakeholders throughout Technology, Operations, Legal, Regulatory, Security, Risk, and Compliance. Draft Learning Review meeting notes with identified action items and action item owners and include these notes within Jira incident tracking records in a timely manner.
• Participate in incident management meetings and incident bridge audio/video calls. Contribute to the coordination of all resources and personnel needed to resolve incidents as quickly and as effectively as possible.
• Support compliance with applicable regulations and requirements related to incident management. Support internal, external, and regulatory audits and reviews of the incident management process.

Required skills:

• Minimum Years of Work Experience: 1 years of demonstrated computer science, computer networking, and/or computer infrastructure related experience.
• Demonstrated excellent written and verbal communications skills including demonstrated ability to write in explanatory and procedural styles for multiple audiences.
• Demonstrated ability to effectively lead meetings in a technical setting among multiple stakeholders with varied backgrounds and viewpoints.
• Strong troubleshooting and problem-solving skills.
• Ability to work well under pressure.
• Minimum Education Requirement: Bachelor’s degree in Technical Writing/Communications, Project Management, Computer Science, Software Engineering, Business, Financial Services, or a related discipline.

You'll really stand out if you have:

• Experience with Atlassian Suite products
• Experience responding to and/or documenting technical incidents
• Demonstrated leadership experience, especially in a technical setting

Benefits and Perks

We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

• Fair and competitive salary and incentive compensation packages with an upside for overachievement
• Generous paid time off, including vacation, personal days, sick days and annual community service days
• Flexible, hybrid work environment
• Health, dental and vision benefits, including access to telemedicine and mental health services
• 2:1 401(k) match, up to 8% match immediately upon hire
• Discounted Employee Stock Purchase Plan
• Tax Savings Accounts for health, dependent and transportation
• Employee referral bonus program
• Volunteer opportunities to help you give back to your communities

Some of our employees’ favorite benefits and perks include:

• Complimentary lunch, snacks and coffee in any Cboe office
• Paid Tuition assistance and education opportunities
• Generous charitable giving company match
• Paid parental leave and fertility benefits
• On-site gyms and discounts to other fitness centers

#LI-CP2

#LI-Hybrid

More About Cboe

We’re reimagining the future of the workplace by focusing on what matters most, our people. Our journey is an inclusive one. We’re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed. We celebrate the diversity in our communities, inside and out, and welcome new perspectives with equity, inclusion and belonging.

We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We’re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.

Learn more about life at Cboe on our website and LinkedIn.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Our pay ranges are determined by a number of factors, including, but not limited to, role, experience, level, and location. The national new hire base pay range for this job in the United States is $61,200-$75,600. This range represents the minimum and maximum base pay the company expects to offer for new hires working in the position full time. If you live in one of the following areas or if you work in a Cboe office in the following areas, the range may be higher according to the geographic differentials listed below:

Within the range, individual pay is determined by a number of factors, including, but not limited to, work location, job-related skills, experience, and relevant education or training. In addition to base pay, our total rewards program includes an annual variable pay program and benefits including healthcare (medical, dental and vision), 401 (k) with a generous company match, life and disability insurance, paid time off, market-leading tuition assistance, and much more! Your recruiter will provide more details about the total compensation package, including variable pay and benefits, during the hiring process. For further information on our total rewards program, visit TOTAL REWARDS @CBOE.

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.