Medical Billing Team Lead

Our Team Leads are responsible for the success and production of their teams and may be required to work in client accounts, as needed. The Team Lead is responsible for maintaining positive client interaction through regular review and management of the account, identifying trends within each account, and making recommendations for improvements to processes and procedures, as well as, educating the client regarding additional services available to them to improve collections and cash flow. 

This position is additionally responsible for overseeing the billing and collections activity within their assigned accounts to ensure efficiency in all tasks, as well as managing team members and Human Resource aspects as it relates to team members.

1.   Management of Assigned Accounts

          a.   Coordinate and hold weekly/monthly conference calls with the client per the schedule agreed upon with the client. 

          b.   Produce monthly Account Overview reports summarizing the health of each assigned account

          c.   Review Client AR to monitor the overall AR health and report any challenges or claims issues.  Include review of 
                payment posting and billing to ensure accuracy of claims being billed, posted, and worked properly and most 
                efficiently, documenting any trends or areas for improvement, and making recommendations 

          d.  Organize weekly/monthly meetings with team to review the AR and resolve any issues and provide
               updates/education, as needed

2.   Management of Assigned Teams

          a.  Oversee work performed by team members including quality and quantity of tasks performed

          b.  Monitor productivity for team members including reviewing software productivity reports

          c.  Meet with team members monthly to check in and review quality checks and obtain any team member feedback

          d.  Coordination of team schedules, time off requests and adjustments to schedules

          e.  Coordination of coverage for team members who are absent  

          f.   Complete and conduct performance reviews for Billing Team Members annually

          g.  Create and carry out performance improvement plans for team members with assistance from Human Resources

          h.  Organize and lead corrective action meetings including verbal or written warnings with assistance from Human
               Resources

          i.   Provide support to all team members, as needed in all arising situations (i.e., industry questions, billing and
               collections procedural questions, client relations, etc.)

3.   Maintains knowledge of industry trends to ensure the organization is up to date on any changes affecting the industry

4.   Assist in addressing staffing needs including review of resumes, conducting interviews, candidate selection and
      placement