Media Specialist

MEDIA SPECIALIST

 INFORMATION TECHNOLOGY DEPARTMENT

MALCOLM X COLLEGE

Malcolm X College is seeking a Media Specialist for the Information Technology Department. 

The mission of Malcolm X College is to provide accessible liberal arts and health-focused education that fosters personal and professional achievement. To fulfill this mission, we focus on the following core values: accountability, community, diversity, empowerment, learning, and respect. 

 The Media Specialist position is responsible for coordinating the day-to-day operations of the media department and providing audio-visual (AV) support services that facilitate the presence of technology in the classroom for faculty and students. This position is also responsible for providing AV support for events, meetings, conferences and various other similar activities.

ESSENTIAL DUTIES:

• Ensures availability of functional equipment for AV requests from faculty and staff, including, but not limited to, resolution requiring laptop/computer set-up, microphone set-up, and usage of control system like Crestron/Amx or Extron for Smart boards and sound systems.
• Provides recording services for conferences and meetings, as needed, and presentation set-ups using presentation software, as required. 
• May supervise staff and student aides in the provision of AV equipment and software configuration services.
• Apprises staff of new software, AV, and related resources, and maintains knowledge of technologies in areas of presentation systems, AV equipment, etc. 
• Provides technology support in coordination with other campus based technical resources and district office technical resources as assigned.
• Coordinates on-campus and off-campus special events and facilitates their success by serving as a liaison between the media department and other departments and personnel. 
• May provide sound reinforcement and lighting in theatre/auditoriums.
• Prepares and submits help desk tickets to document service requests and technical problems in the classroom.
• Resolves help desk tickets and service request tickets as assigned.
• Coordinates repair of AV equipment and hardware covered by third-party vendor maintenance agreements.
• Manages and supports the integration of media and technology, the maintenance of state-of-the-art media equipment, and requests for media services from students, faculty and staff. 
• Assists with other college initiatives, such as, but not limited to, registration, as needed.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

QUALIFICATIONS:

• Associate’s degree in Information Technology, Computer Science, Data Processing or related area, supplemented by two years of technical experience; or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
• Strong technical aptitude and trouble-shooting ability to facilitate proper use of equipment. Working knowledge of and experience with AV equipment, including, but not limited to, Smart boards, projectors, microphones, and related tools.
• Sound verbal and written communication skills. 
• Great team player and self-starter. 

This position is represented by the Local 1600 professional union.  

Chicago residency is required for all full-time employees within 6 months of hire. 

We are an equal opportunity and affirmative action employer.

Thank you for your interest in City Colleges of Chicago!

Malcolm X College has been recognized as a Promising Places to Work in Community Colleges award winner! The award is given by the National Institute for Staff and Organizational Development (NISOD), a membership organization committed to promoting and celebrating excellence in teaching and leadership at community and technical colleges, and Diverse: Issues in Higher Education, a leading academic publication. 

MXC was recognized for its best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities. 

WE OFFER: Excellent health benefits at a low cost; Investment plans 403(b) & 457(b); SURS Retirement Plan; Generous vacation, holidays, personal and sick days; Tuition Reimbursement and Public Service Loan Forgiveness. For a more detailed overview of benefits, please visit our benefits page.