What are the responsibilities and job description for the Collections Specialist position at CCFBank?
Description
CCFBank is currently searching for a Collection Specialist Workout Specialist to join our team! As a Collections Specialist Workout Specialist, you would be responsible for performing loss mitigation and recovery activities regarding delinquent or charged-off accounts in accordance with Bank and legal guidelines, including related state and federal regulations. This position has a direct and important impact regarding the mitigation and recovery of Bank losses.
The ideal candidate has great customer service skills and is detail oriented. Bonus points if you’re community focused and excited about making a positive difference for those around you.
Primary Responsibilities
- Provides support to all areas of the Lending Department as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow-through with involved customers and colleagues.
- Works closely with the AVP Special Assets on collection activities performed by the Bank; submits and obtains pertinent information to and from the various agencies as required.
- Uses approved methods, tools and available resources to locate and contact delinquent customers to encourage payment commitments within assigned portfolio; makes strategic and actionable decisions; obtains reason for delinquency; informs customers of legal responsibilities under loan contracts; explains the consequences of delinquency, repossession or bankruptcy with customers Conducts research, ordering payment copies, credit bureau reports, statements and credit applications as necessary to support collection efforts; researches and investigates high risk accounts using skip tracing methods.
- Reviews and ensures delinquencies are kept to a minimum through effective negotiating and follow up skills to help mitigate risk to the Bank; ensures assets are protected with a high level of integrity; assists in bringing past due accounts to current status to prevent receivable aging and loss potential.
- Records and documents all collection efforts made by the Bank; inputs data in the Bank’s collection system ensuring that all active collection accounts are verified and noted accurately.
- Works with the AVP Special Assets and customers in the development of alternative repayment plans, schedules or settlements to meet Bank objectives for the recovery of the full balance; assesses, interprets, identifies indicators and responds accordingly to data gathered from customers and other resources that may identify potential workout loans, re-ages, etc.; provides individual advising on acceptable and convenient payment arrangements with customers; follows up with customers who have not continued agreed repayment schedule.
- Monitors bankrupt loans and prepares documents to file with the bankruptcy court.
- Escalates customer calls and/or problem accounts to the AVP Special Assets.
- Assists in special projects and tasks for the department as directed.
- Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
Education and Experience
- Associates’ degree in accounting, finance, economics or related field.
- Substitution: Two (2) years of directly related full-time experience performing the essential functions outlined above may be considered in lieu of the degree
- Two (2) years of experience in the financial services industry.
- Two (2) years of experience working in collections or customer service.
- In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
What’s in it for you?
- Full Time, 40 hours per week
- Monday – Friday work week
- Competitive pay
- Eligible for an annual bonus
Perks:
- Health, Vision & Dental Plans
- Health Savings Account (HSA) with CCF Contributions
- Health Reimbursement Arrangement
- Flexible Spending Accounts
- Employer Paid Life Insurance and Long-Term Disability Plans
- Voluntary Life Insurance and Short-Term Disability Plans
- Accident and Critical Illness Plans
- Hospital Indemnity
- 401K Retirement Plan and Company Match
- Paid Time Off, Bereavement Leave, and Paid Holiday: Rest, recharge, and celebrate your loved ones.
- Parental Leave
- Company-Wide Wellness Program
- Employee Achievement Program (Counseling and Professional Coaching)
- Colleague Referral Program
- Professional Development Reimbursement Program
- Career Planning
- Colleague Pricing on Secondary Market Mortgage Loans
- Colleague Beyond Save & Spend Accounts Perks
What can you expect from us?
At CCFBank you are more than just a number, you are a partner to our team. We are dedicated to investing in our colleagues and providing them with tools they need to grow and develop their careers.
We prioritize the needs of our community by allocating resources and encouraging colleague involvement across the regions we operate in. We are proud to be a part of our local communities, and we look forward to continuing to support and serve them.
Learn more here about how we make more possible: https://ccf.us/careers/
Ready to be part of our financial community? Apply online at ccf.us!
If you need assistance applying, contact us at HR@ccf.us and we will attempt to meet your needs.
In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.
