Medical Call Center Representative

Medical Call Center

Summary

The Medical Call Center - Patient Connection Representative plays a crucial role as they are the liaison between our patients and medical practices with
CCG of South Florida. They are the first point of contact via telephone with the patient. The successful candidate in this call center setting must be a team player who demonstrates a positive and friendly attitude. The Representative must remain calm under pressure and possess excellent communication skills. The Representative demonstrates attention to detail, retains knowledge and possesses a maturity level that allows them to have the poise and professionalism to deal with our patients in the most difficult circumstances.

An excellent communicator in both verbal and written forms, they work cross-functionally with our Nurse triage and our 2 Medical Offices.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Handle incoming calls, schedule NEW PATIENT appointments, provide accurate information, and solve complaints and inquiries; always keeping customer satisfaction at the core of every contact
• Identify patient needs, clarify information, research every issue and provide appropriate solutions and/or alternatives
• Screen calls and ensure they are transferred to the appropriate staff member
• Learn protocol to take appropriate steps in an urgent call situation
• Complete and process records to ensure all pertinent data is entered into the patient's record in an accurate and thorough manner
• Meets performance metrics and goals in a fast paced team oriented setting

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience :High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write and correspond effectively. Ability to speak clearly and intentionally.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Advanced MD Database and/or EHR software; Microsoft Excel Spreadsheet software, Outlook and Microsoft Word Processing software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate depending on business activity of the office.

BILINGUAL - MUST SPEAK FLUENTLY BOTH LANGUAGES PREFERABLY SPANISH/ENGLISH

EMAIL RESUMES TO: info@ccgofsouthflorida.com

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Language:

• SPANISH (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Coral Springs, FL 33065 (Required)

Ability to Relocate:

• Coral Springs, FL 33065: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $20