What are the responsibilities and job description for the Resident Services Administrator position at CCMC?
Are you a customer service aficionado? Are you looking for a company where you can learn and grow?
Were CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.
The Resident Services Administrator provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.
What youll accomplish:
- Greeting and assisting guests, answering phones, and directing calls
- Noting accurate messages and directing them appropriately
- Operating and maintaining office equipment
- Drafting and proofreading a variety of association documents including maintenance work orders
- Assisting owners with coordinating resident-hosted events
- Updating the associations website and calendar
- Receiving, preparing and delivering mail, packages and dry cleaning
- Performing other administrative duties as needed
What were looking for:
- Customer service experience, knowledge of homeowner association operations preferred
- Excellent telephone manner, with a commitment to the highest customer service possible
- Ability to communicate effectively
- A dynamic, professional individual with a strong sense of organization and attention to detail
- Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
- Ability to sit or stand for extended periods of time and lift up to 30 pounds
- Must have a valid drivers license in the state of employment
- Flexibility to work after-hours and weekends at community events as needed
- Must pass a pre-employment drug screen and background check
If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state drivers license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify People Operations immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.
The physical requirements can vary, but generally, they may include:
- Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
- Manual Dexterity: Skills in using technology, including computers and mobile devices.
We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email talent@ccmcnet.com so we can review next steps together.
What we offer:
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Wellness program
- Flexible Spending Accounts
- Company-matching 401k contributions
- Paid vacation, holiday, and volunteer time
- Company-paid Short-term Disability
- Optional Long-term Disability
- Employee assistance program
- Optional Pet Insurance
- Training and Educational Assistance
- Perhaps most importantly, a service-oriented team who is dedicated to your success!
Community Information:
