Data and Client Services Representative I (Hybrid)

Overview

Corporate Client Service Unit Representative

Location: Metairie, LASchedule: Monday-Friday, 8:00 AM to 4:30 PMCompensation: $15.00 - $16.00 per hourWork Arrangement: Hybrid after the initial training period (minimum 90 days in-office).

Disclaimer: The posted salary range for this position reflects the anticipated base pay for this role. Actual pay is determined based on factors such as qualifications, skills, relevant experience, internal equity, and location. Additional compensation may include discretionary bonuses, benefits, or other forms of compensation, depending on the role. The salary range provided is in compliance with state and local requirements and is intended to offer transparency to applicants. We encourage open discussions with our hiring team regarding any questions you may have about compensation and benefits for this position.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefits package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP, and 401K.  CCMSI conducts background checks in accordance with applicable federal, state, and local laws.

At CCMSI, we are committed to finding the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we focus on delivering exceptional service to our clients. Certified as a Great Place to Work, our employee satisfaction and retention rank in the 95th percentile.

Reasons to Consider a Career with CCMSI:

• Culture: Our Core Values—integrity, passion, and enthusiasm—shape how we treat employees as valued partners.
• Career Development: We offer robust internal training programs and opportunities for advancement.
• Comprehensive Benefits: Enjoy 4 weeks of PTO in your first year, 10 paid holidays, and access to Medical, Dental, Vision, Life Insurance, Short/Long Term Disability, 401K, and ESOP.
• Supportive Work Environment: We provide the tools and resources to succeed and ensure manageable caseloads.

Job Summary:

The Corporate Client Service Unit Representative plays a key role in supporting CCMSI’s clients by managing and maintaining essential account information. This includes:

• Setting up and updating client profiles, access permissions, and service agreements.
• Ensuring accurate coding for client data, claims, and reports.
• Providing assistance through our support desk for client and user inquiries.
• Managing access for all types of users, including employees, contractors, and external partners.

This role is essential in ensuring smooth operations and accurate data for all CCMSI clients.

Responsibilities

• Process and resolve requests related to client accounts, user access, and support inquiries.  This could include but not limited to Coding, Service Agreement, Client Profile, Client Access, and Policy/Coverage.
• Provide support to internal and external users on CCMSI system (iCE) and portals, ensuring issues are resolved accurately.
• Maintain detailed records to meet company and audit standards.
• Communicate with team members to gather information and complete tasks.
• Use company systems to research data, run reports, and update records.
• Participate in training and stay updated on company procedures.
• Ensure accuracy, reliability, and professionalism in all work.

This role requires strong attention to detail and a focus on compliance.

Qualifications

Qualifications:

• Education: High School diploma required.
• Experience: Minimum of 2 years of office experience or data entry.
• Skills: Proficient in Microsoft Office (Excel, Word, etc.), with strong attention to detail and organizational skills.

Nice-to-Have Skills:

• Familiarity with research and data entry processes.
• Experience in providing technical support or help desk assistance.

Performance Measurement:

• Training Success: Ability to master required skills during the initial training period.
• Task Completion: Accurate and timely execution of requests and assignments.
• Adherence to Standards: Compliance with audit guidelines and internal policies.

Core Values & Principles:

Employees are expected to uphold CCMSI’s Core Values and Principles, which include performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

If you’re detail-oriented, adaptable, and eager to grow in a dynamic environment, apply today to join our team!

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Salary : $15 - $16