What are the responsibilities and job description for the Customer Service Representative I position at CCO Certification?
Description
ABOUT CCO CERTIFICATION:
CCO Certification (CCO) is a wholly owned subsidiary of the National Commission for the Certification of Crane Operators (NCCCO). NCCCO was formed in 1995 as a nonprofit organization with its mission to develop effective performance standards for safe load handling equipment operation to assist all segments of general industry and construction.
CCO, established in 2014, supports NCCCO’s mission by developing effective performance standards; providing fair, valid, and reliable assessments; acting as an industry resource; and being the leader in providing certifications for those who work in and around load handling equipment. CCO is headquartered in Murray, UT and maintains an office in Palm Harbor, FL.
POSITION SUMMARY:
This position supports the work of the Customer Service team by performing functions such as answering phones, email, text, and voicemail as well as any other form of necessary correspondence. Provides basic product and pricing information. Responds to inquiries about certification and services available to candidates. Assists customers with returns and exchanges. Enters new and updated candidate data and maintains Customer Service candidate database and records.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.
- Responds to candidates and employer’s inquiries by phone, voicemail, email, text and web chat.
- Assist in resolving candidate issues using professionalism and accuracy.
- Based on the information provided, determine the best way for a candidate or employer to obtain their certification.
- Determine the nature of a candidate or employers call and direct them to the appropriate department.
- Responsible for providing appropriate responses to requests, suggestions, and/or complaints in a timely manner.
- Referring these comments to the appropriate supervisor within a 24-hour time frame.
- Maintaining database of customer service calls and emails.
- Accurate spelling, grammar, punctuation, and attention to detail is required for all forms of communication.
- Other job-related duties as appropriate and directed by management.
QUALIFICATIONS/REQUIREMENTS:
Education and/or Experience:
- High School Diploma
- Less than 2 years of experience OR equivalent work experience
- Each year of work experience may be substituted for each year of education required.
Knowledge, skills, and abilities:
- Proficiency with Microsoft Office Suite
- Ability to meet deadlines in a fast-paced environment
- Strong written and verbal communications skills
- Acute attention to detail
JOB CONDITIONS:
CCO is seeking qualified applicants who reflect and understand our values: Quality, Integrity, Fairness, Excellence, Service and Respect. CCO is a fast-paced, high-energy organization with an ambitious agenda and staff that is highly motivated. This position may experience high work demands under tight timelines.
CCO is an equal opportunity employer.
BENEFITS
- Paid Time Off (PTO)
- 14 Paid Holidays
- 401k with Employer matching and Profit Sharing
- Medical, Dental and Vision Insurance
- Life Insurance
- Short/Long Term Disability Coverage
- Celebrating 29 years as an organization
