Supervisor, Case Management

Expected Semimonthly Salary:

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900 people strong and growing!

General Summary:

Under minimal supervision, the Case Management Supervisor oversees technical, administrative and program support while ensuring exemplary customer service is provided to parents, providers and community members. This role is responsible for managing staff performance, workflow and development through coaching, training and performance evaluations.  The Case Management Supervisor exercises independent judgment in completing assigned tasks in alignment with agency policies, standards, and funding requirements. Additionally, the Case Management Supervisor collaborates with various program departments, serving as a liaison between teams, collecting and analyzing activity data, preparing reports, attending meetings, and handling special projects. This position also represents the Program Manager as needed.

Essential Duties and Responsibilities:

Within a team environment, this position will perform the following responsibilities:

Direct Supervision & Leadership 80%

• Provide direct supervision and manage direct reports in a team environment that facilitates positive and collaborative interactions.
• Coordinate scheduling and completion of program enrollments (i.e. CalWORKs, Alternative Payment Program, FCCHEN, etc.) of all qualified families ensuring required number of enrollments are conducted according to Title 5 regulations.
• Train, or coordinate training of, new staff and provide re-training as needed for other staff in customer service and program procedures; ensure staff have opportunities to shadow and learn the material.
• Review and document trainee’s competencies, error rates, and benchmark progression/completion of monthly or required more frequent basis following the prescribed protocol of the trainee program:
  • Review error rate to ensure direct supervisors are consistent in the evaluation of error rates and reports findings to manager.
  • Collaborates with Quality Assurance Team to ensure assessment of the trainees is in alignment with audit protocols.

Document Processing & Data Entry 20%

• Ensure the proper maintenance of family case files by periodically reviewing work processed by case management staff and by utilizing established quality assurance file review methods.
• Serve as Case Specialist for sensitive and/or confidential cases (Division 2 cases) and perform timely and compliant certifications for the families assigned.
• Monitor CCRC’s Eligibility List and coordinate income screenings, orientations and enrollments in the Alternative Payment program for qualifying families.

Job Specifications:

Minimum Required

• Education & Experience:
  • High School Diploma with 7 years of industry experience, including 1 year in a leadership role or
  • Associate’s degree with 5 years of industry experience, including 1 year in a leadership role or
  • Bachelor's degree with 3 years of industry experience, including 1 year in a leadership role or
  • An equivalent combination of education and experience that supports successful performance in the role
  • Experience in case management required.  

• Travel: This position requires 10% travel.  Travel may involve driving to other facilities to meet with vendors, provide facilities support, set-up, deliver supplies, and CCRC sponsored events. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.

• Work Schedule: This position is full time hybrid schedule; may work a non-traditional schedule (i.e., weeknights and weekends) as needed.
• Work environment: Office work environment; ambient temperature, moderate noise levels, indoor.
• Background & Health Clearance Requirements: Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
  •  Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
  • Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
  • MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.
  •  Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
  •  CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 – 1596.866)
  •  Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)

Review the job flyer for all the job details, requirements, and benefits: CM Supervisor

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!
   

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at (818) 717-1000 ext. 6599 or email them at Recruiting@ccrcca.org.

Salary : $3,033