National Account Manager

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

As a National Account Manager you'll Manage major and/or strategic account relationships to expand revenue and sign-ons with assigned accounts. Responsible for maintaining an established book of business, as well as, providing field-based customer service support within markets where CCS Medical has preferential managed care contracts for manufacturing - product lines. Work closely with Field Sales Representatives and Management to identify opportunities and establish consistent flow of referrals.

Manages and develops major account relationships to expand revenue and sign-ons for new and existing call targets
• Implements and takes accountability for field pull through plans to achieve sign on and/or revenue targets
• Facilitates customer service support between CCS Medical and primary call point staff not limited to Endocrinologists, Internists, Family Practitioners, hospitals, and diabetes education centers
• Responsible for maintaining a high touch rate with referral sources via telephone, electronically, and field visits
• Manages and develops major account relationships to expand revenue and sign-ons for new and existing plans
• Closely manages the entire CGM workflow with the CCS Account Executive and the CCS New Customer Enrollment (NCE) team to achieve conversion rates and cycle time goals
• Develops a close partnership with manufacturing counterparts nationally, and strives to increase products shipment conversion rates to grow referral
• Meets/exceeds customer expectations by sustaining regular contact and building superior relationships with key healthcare decision makers
• Demonstrates competency in the company's service and product offering as well develops an extensive knowledge base on the documentation needed to meet clinical criteria to be reimbursed by payors
• Spends a minimum of 75% of time in the field calling on customers, working with field representatives or meeting with sales management
• Identifies key contacts within an account and provides an action plan for follow-up and account progression
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPPA, and Private Insurance regulations and requirements
• Abides by all regulations, policies, procedures and standards

• Exercises appropriate cost control measures
• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in Continuous Quality Improvement
• Represents the organization professionally at all times

• Bachelor's Degree (BA/BS) from a four-year college or university and three to five years of related experience or the equivalent combination or education and/or experience Excellent communication and organizational skills are essential to manage the territory appropriately
• At least one year of Field Sales or related Healthcare experience and of documented success with large account management and developing call points in the healthcare environment.
• Maintains a knowledge of specialty products and how to sell based on profitably is necessary
• Reads and interprets documents such as print material, operating instructions, and procedure manuals
• Applies common sense understanding to carry out instructions furnished in written, oral or diagram form
• Deals with problems involving several concrete variables in standardized situations
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Strong prioritization and multi-tasking skills
• Self-motivational with the ability to work independently
• Excellent attention to detail skills
• Possesses strong assertiveness and motivational skills
• Must work well in a fast-paced environment

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.