Surveillance Operator - Day Shift

About Catholic Charities of Southern Nevada
Since 1941, the mission of Catholic Charities of Southern Nevada has been to serve those in need — the most vulnerable — regardless of race, religion or creed.  This leading community resource offers help and hope with dignity as it strives to meet the diverse needs of men, women and children in Southern Nevada.  Through the generosity of foundations, grants, organizations and individual donors, Catholic Charities operates 16 programs providing support to more than 4,500 people daily and encompassing four core areas: Family Services, Food Services, Immigration and Refugee Services and Homeless and Housing Services.  Catholic Charities also operates the largest Meals on Wheels program and Emergency Shelter Services in Southern Nevada.  For additional information, please visit CatholicCharities.com.

Position Summary:

The primary duties of the Operator in the Surveillance Operations Center (SOC) is to assume responsibilities for the command, control, and coordination of the CCSN campus security operations. This position serves as the main security dispatching location for receiving, relaying, and dispatching all security related radio calls in both normal business hour and emergency situations. The Operator will maintain a constant vigil of all surveillance cameras in an effort to provide consistent and professional oversight for all areas of the campus, both interior and exterior.

Essential Responsibilities:

• Ensuring that all CCSN policy and procedures are adhered to by all employees, guests, and clients.
• Report all unusual or suspicious activity to security supervisor or to Law Enforcement if directed to.
• Execute multi-tasking abilities to include answering phones, recording and logging all pertinent information, dispatching via two-way radios, monitoring surveillance cameras, and contacting emergency personnel when directed to do so.
• Must possess the ability to remain calm during emergency situations, following all pertinent procedure as outlined in the Surveillance Operation Procedures manual.
• Accurately complete the “Daily Activity Report” (DAR) utilizing the Itrak program.
• Must have a working knowledge of surveillance camera equipment and possess the ability to operate cameras, review footage, and record needed segments of incidents for future use/review.
• Must have a clear and precise level of knowledge as it pertains to campus programs and services that CCSN provides.
• Supervise all access into the surveillance room, ensuring only authorized personnel are allowed to enter or obtain authorization from the department management team for requests to enter that are outside the scope of the security or surveillance team.
• Required to protect all confidential information, company property, and electronic data.
• Must comply with all safety rules set forth by CCSN.
• Must follow all policies and procedures in place for requests for reviewing and/or releasing video.
• Must present a professional appearance at all times and display a professional demeanor while on duty and in uniform, both inside the surveillance room and out.
• Monitor all activities occurring throughout the campus, utilizing the surveillance camera system.
• Follow all “Standing Orders” of the Security Standard Operating Procedures and the CCSN Handbook.
• Protect all confidential information, Agency property and electronic data.  Comply with safety rules.
• Other related duties as directed.

Knowledge, Skills and Abilities:

• Ability to verbally convey information effectively.
• Ability to effectively communicate via phone, email, and two-way radio
• Ability to effectively listen and give full attention to the speaker.
• Possess effective oral and written communication skills.
• Ability to remain calm and in control during stressful emergency situations.
• Working knowledge of relevant equipment, policies, procedures, and strategies in an effort to promote effective security practices for the protection of clients, guests, CCSN staff members, data, confidential information, and property.
• Possess basic computer knowledge and ability to translate these skills to completing Daily Activity Reports (DAR’s).
• Ability to comprehend and execute basic instructions.
• Working knowledge of surveillance camera equipment.
• Possess sound judgement with the ability to work autonomously.
• Possess excellent oral and written communication as well as management skills.
• Sound judgment to ability to work autonomously.
• Prioritize work and meet necessary deadlines.
• Proficiency in computers and software including Microsoft Office.

Qualifications:

• High School Diploma or GED.
• Minimum two years of prior security, law enforcement or related work experience.
• Ability to understand directives and carry them out to completion.
• Flexible schedule to work after hours, holidays and weekends, as necessary.
• Bi-lingual a plus.

Physical Requirements:

• Ability to clearly communicate with clients, guests, donors, board members, co-workers and other CCSN staff if required.
• Ability to remain alert and effective during the entire shift in a 24/7 environment that includes internal and external patrols in all-weather and climates.
• Ability to continuously sit and/or stand.  Ability to walk frequently throughout the campus and occasionally run as required in response situations.  Ability to frequently climb stairs and ladders, stooping, kneeling, reaching, handling and grasping as needed. 
• Ability to respond to emergency situations.
• May occasionally have to assist with physically restraining a threatening individual/s.
• Ability to regularly lift 20 pounds; ability to occasionally lift and/or drag 50 or more pounds.
• Ability to operate and use office equipment, security equipment; listen and communicate by radio.

This position is full time and pays $17.50 per hour.

Catholic Charities of Southern Nevada offers an excellent benefits package including insurance benefits, paid time off and retirement plan.

CCSN is a drug free and equal opportunity employer. All employees must successfully complete a drug test and background check prior to employment.

Salary : $18