What are the responsibilities and job description for the General Manager position at CD's Wings South?
Job Description
Job Description
Benefits :General Manager
Salary based on experience
Description
Purpose of the Role : The General Manager provides strategic and tactical leadership for their restaurant. This manager must maintain operations and drive results in his / her restaurant, through people development, sales and profit growth. The General Manager must hire, train and develop team members. The General Manager must convey the CDs Wings culture to his / her crew and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
People Management : Responsible for staffing the restaurant timely and efficiently with a carefully selected team. Ensure the restaurant environment is safe at all times for both team members and guests. Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly. Write and implement or monitor shift leader development and performance plans. Ensure performance plans are written and executed as needed. Make all final hire and separation decisions for the restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations. Create team member schedules to ensure proper staffing levels for expected sales volumes, while taking team member availability, payroll and overtime costs into consideration. Responsibility for the performance of the entire team. Create the culture in the restaurant through respect, recognition and reward.
Financial Managemen t : Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements. Have complete understanding of budget and cost trends that impact operations. Perform financial analysis, control cash, property, product and equipment. Constantly implementing ideas to build sales, control labor and food costs. Set aggressive goals to drive business metrics
Operations Management : Maintain operational standards and requirements in the restaurant, identify and communicate maintenance problems to the owner. Maintain all facilities to CDs Wings company standards. Ensure communication is passed across organization from the owner to every team member in the restaurant. Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team.
Additional Info
The position will be required to lift and carry merchandise items weighing up to approximately 50 pounds and climb a ladder to reach supplies stored in overhead areas as well as to inspect for cleanliness.
Must have the ability to regularly stand / walk for up to ten (10) hours / day
Minimum of High School Diploma or GED required, some College preferred
Must be 18 years of age or older Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
Minimum of 5 plus years of previous food service, retail or restaurant supervisory experience
Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
Demonstrated ability in recruiting and selecting team members
Knowledge of Labor Laws
Strong written and verbal communication skills
Initiative and assertiveness
Strong interpersonal skills and conflict resolution skills
Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
Passionate about hospitality and serving the guest
Ability / flexibility to work 50 60 hours per week including mornings, evenings, weekends and / or holidays
Ability to problem solve Ability to accept feedback and willingness to improve
Ability to set goals, create action plans, and implement those plans
Ability to measure performance, subjectively and objectively
Cultivate attractive culture within the restaurant
