Care Coordinator-Mandarin

Care Coordinator Job Description

Job Summary:

The Care Coordinator is responsible for coordinating and overseeing the provision of integrated medical and behavioral health service delivery for a defined caseload of enrolled/assigned members. The Care Coordinator will be responsible for overall management of the member’s care plan. They will provide the best quality service while coordinating patient long-term care and acting as a liaison between the agency, patient, and all vendors. In addition, the case manager must sustain constant communication between all involved parties, including but not limited to: Vendors, NCMs, HHAs, Family vendors, and any other members of the service team while adhering to CDAA’s policies and procedures.

This position provides Case Management Services to consumers to help consumers gain access to resources and services needed to meet their mental health needs, achieve recovery, and live independently in the community. Services are coordinated with internal and external providers to help each consumer achieve personalized case management needs.

Some Key Responsibilities include:

*Responsibilities may include additional tasks according to the needs of the department and the organization.

• Function as the liaison between aide and patient ensuring quality, continuous care.
• Develop and sustain relationships with all vendors to ensure patient census growth.
• Complete and follow VBP Measures and quality assurance.
• Strategically coordinate placement of services between clients and caregivers.
• Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger-scale issues.
• Keep the Director of Patient Services and vendors informed of any and all patient care issues i.e. patient or family member complaints, patient incidents, non-compliance with agency rules by an HHA, change in patient status
• Ensure documentation is being updated for all our caregivers and patients in HHA Exchange.
• Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status.
• Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, and schedule changes.
• Maintain patient confidentiality and privacy with dignity and respect.
• Ensure the schedule reflects vendor authorization, patient preferences, and aide location, keeping in mind the goal of continuous, uninterrupted service to the patient.
• Handle all escalated non-clinical patient and HHA inquiries and needs.
• Maintain proper documentation; logging events, progress, and items related to patient care activities according to department procedures.

Qualifications:

• Bachelor’s Degree with a major concentration in a relevant human services area.
• Must be bilingual.
• 5 years' case management or similar, experience required.
• 5 years' (a) providing direct services to individuals with serious mental illness (b) assisting individuals in their re-0entry from incarceration to community settings, and (c) linking individuals with serious mental illness to a broad range of services essential to successful living in the community.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills, empathy and patience in working for the elderly population.
• Ability to deal with difficult or sensitive situations in person or on the phone.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to maintain a professional demeanor when handling employee issues.
• Advanced clinical skills in the engagement of high-need individuals with serious mental illness, including motivational interviewing, suicide prevention, risk screening, trauma-informed care, person-centered care planning and interventions, and recovery-oriented approaches.
• Strong commitment to serving justice-involved individuals with behavioral health needs.
• Individuals with lived experience in the areas of mental health, substance use, or criminal justice involvement are encouraged to apply.
• Knowledge of HHA Exchange is highly preferred.
• Health Home experience is preferred.

Pay:

• Part-Time $21-$25 (Based on Experience)

Benefits:

• Paid Time Off

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• No weekends

Experience:

• Case management: 2 years (Required)

Language:

• Mandarin (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $21 - $25