Service Coordinator

We are seeking a highly organized and detail-oriented Service Coordinator to join our team in Edmonton. The Service Coordinator is responsible to manage the scheduling, tracking, and coordination of deliveries and installations for all incoming products and will work closely with vendors, suppliers, project managers, and installation teams to ensure timely and efficient delivery and installation processes. This position will also be responsible for troubleshooting delays, improving processes, and ensuring customer satisfaction through effective communication and coordination.

Key Responsibilities:

• Track and monitor delivery schedules for all incoming products.
• Coordinate with suppliers and vendors to confirm delivery times and address any potential delays.
• Update project managers and installation teams on confirmed delivery and installation times.
• Troubleshoot and resolve any issues or delays impacting delivery or installation timing.
• Review and align weekly delivery and installation schedules with project requirements.
• Collaborate with project managers to adjust timelines based on changes in project scope or delays.
• Follow up with vendors on timelines for Customer Service Requests (CSRs) as required.
• Review and ensure delivery and installation schedules for the upcoming month align with major project milestones.
• Analyze delays from the previous month and propose process improvements.
• Challenge supplier timelines for urgent client satisfaction where expedited options are available but underutilized.
• Escalate any significant issues or delays to the appropriate team members for resolution.
• Negotiate and update delivery schedules with vendors for the upcoming month’s projects.
• Keep internal teams (project managers, installers, etc.) informed of any deficiencies so they can be acted upon promptly.
• Participate in team meetings to review delivery and installation schedules, identifying potential conflicts or adjustments needed.
• Identify ways to enhance the CSR process and minimize timelines for key products, addressing recurring trends to find resolutions.

Qualifications and Skills:

• 2 years of proven experience in, supply chain management or project coordination or delivery coordination
• Strong communication and negotiation skills, with the ability to work effectively with suppliers, vendors, and internal teams.
• Highly organized with the ability to manage multiple projects and timelines simultaneously.
• Problem-solving skills with a proactive approach to identifying and addressing potential delays or issues.
• Proficient in using project management tools (e.g., HubSpot, MS Excel, etc.) for tracking and reporting.
• Strong attention to detail, ensuring accuracy in schedules and updates.
• Ability to work in a fast-paced environment, adapting to changing priorities and requirements.

Qualities and Attributes: 

• 100% client-focused; always looking to create a WOW experience for clients
• Team player - ready and willing to go above and beyond to support others on the team
• A can-do person - you are always looking for solutions.
• Glass half full - you see the positive side of life and think the best about others.
• Results-oriented - you love getting things done and crossing things off your list.
• Detail-orientated - people come to you to proofread things and organize parties.
• Self-starter - you are accountable for your work and take pride in delivering quality work every single day.

What you can expect from us: 

• Competitive salary – Based on experience, skills, and education.
• Support for work-life balance – paid vacation, birthday flex day, and performance-based earned time off. 
• Core Health Benefits – 100% employer-paid health and dental coverage, and additional funds for flex spending accounts.
• Longevity Rewards – You are an important part of the team, and we value long-term commitment and contributions. We recognize your loyalty and service at key milestones with a gift, pre-paid gift card, or RRSP contribution.
• Tailor-fit workspace – We outfit your workspace with tailor-fit furniture solutions to make your work-life comfortable and enjoyable.
• Inclusive and family-oriented work environment – You will build meaningful relationships with people who genuinely want to help you succeed.

We believe that every space we create is an opportunity to provide positive change in the lives of our clients and our people. It’s about ‘we’ not ‘me’ around here, a place where people find meaning, develop themselves, and provide for their families; and you have an entire team to support your goals. Asking for help when needed and rolling up your sleeves to assist someone else are two things we encourage from everyone who works here. It’s an environment where it's fine to fail because together, we will find a solution. We build meaningful relationships and genuinely care about ensuring our clients and employees have an amazing experience with us.

Working with the team at CDI is fun, productive, and challenging in all the right ways. We have a wonderful work environment and a team of dedicated, client-focused employees. If you love working with a smart, innovative team and appreciate lunches and celebratory treats, we are the place for you – we would love to hear from you!