What are the responsibilities and job description for the Service Coordinator position at Pavion?
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated Service Coordinator to join our security business unit.
Primary Responsibilities:
- Provide timely and accurate reporting on all projects to customers and Pavion
- Access and update on a daily basis customer websites for Service requests, site findings, quote approvals and billing needs
- Access customer websites remotely to assess site needs
- Create work orders for Service needs, assign subcontractors and schedule arrivals dates for work to be completed
- Mobilize subcontractors when necessary to address site requirements
- Place sales orders for necessary equipment to establish online presence for sites
- Track sales orders for delivery dates to subcontractors so onsite dates can be finalized to complete service needs
- Assist technicians/installers in troubleshooting equipment issues once client site installation is complete
- Collaborate across functions to understand existing processes and establish expected outcomes and timelines
- Provide support to Service and Project Teams as needed
- 2 years of experience in customer service, helpdesk support, or technical support
- High school diploma
- Proficiency in Microsoft and Google platforms, including Excel and Docs
- Experience with CCTV security systems
- Ability to read and interpret site plans/layouts
- Experience in managing multiple locations and timelines
- Familiarity with computer-based ticketing systems
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
