DRC Liaison

JOB SUMMARY:

The Disaster Recovery Center (DRC) Liaison plays a crucial role in coordinating disaster relief efforts at designated DRCs. This position serves as the primary point of contact between local, state, and federal agencies, ensuring that survivors receive timely and accurate information regarding disaster assistance programs. The DRC Liaison is responsible for facilitating effective communication, monitoring center operations, and addressing concerns from both staff and the public.

ESSENTIAL FUNCTIONS:

• Act as the primary liaison between emergency management agencies, government officials, nonprofit organizations, and disaster survivors at the DRC.
• Provide guidance on disaster assistance programs, including Individual Assistance (IA), Public Assistance (PA), and other federal, state, and local relief efforts.
• Assist in coordinating on-site resources to ensure effective and efficient support for disaster survivors.
• Monitor daily operations of the DRC, ensuring compliance with established protocols and addressing any operational challenges.
• Support case management efforts by guiding survivors through the application process for disaster aid, including FEMA assistance, Small Business Administration (SBA) loans, and other recovery programs.
• Gather and report data related to survivor needs, service gaps, and DRC effectiveness to improve disaster response efforts.
• Collaborate with local officials and community partners to enhance outreach and survivor engagement efforts.
• Address concerns, complaints, and questions from survivors, escalating issues as necessary to the appropriate agencies.
• Maintain records of interactions, reports, and correspondence for documentation and auditing purposes.

OTHER PRINCIPAL DUTIES:

• Travel as required and as it relates to the above duties or as directed by manager.
• Other duties that may arise from time-to-time and/or are commensurate with the title and position.

EDUCATION, EXPERIENCE AND SPECIAL SKILLS REQUIRED:

• Experience in disaster recovery, emergency management, case management, or a related field.
• Knowledge of FEMA disaster assistance programs, state and local emergency management protocols, and community recovery resources.
• Strong interpersonal and communication skills, with the ability to interact effectively with diverse populations.
• Ability to work under pressure in a fast-paced, high-stress environment.
• Experience working with government agencies, nonprofit organizations, or community-based groups in disaster response and recovery efforts.
• Ability to travel and work extended hours, including weekends, as needed during disaster response operations.
• FEMA certifications in disaster response and recovery (e.g., IS-100, IS-700, IS-800) (preferred).
• Previous experience working in a Disaster Recovery Center or similar emergency management setting (preferred).
• Demonstrates the technical safety expertise, coaching ability, and passion for the role.
• Partners and collaborates effectively to create win wins with internal operational partners and external partners.
• Strong relationship building and influencing skills with the ability to balance education vs. accountability.

CDR Maguire is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.